Dynamic and dedicated professional with extensive experience in customer service. Expert in effective multitasking and phone etiquette, ensuring exceptional guest experiences. Recognized for training new staff and enhancing team collaboration, consistently delivering high-quality service in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Hostess
Yardhouse
700 Baybrook Mall, Friendswood, TX 77546
12.2024 - Current
Answered customer questions about hours, seating, and menu information.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Server
Timeout #3
1200 East Blvd, Deer Park, TX 77536
07.2024 - 12.2024
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess
Monument Inn
4406 Independence Pkwy, La Porte, TX 77571
04.2022 - 11.2024
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Answered customer questions about hours, seating, and menu information.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.