ALLIE MASSICOTT
SugarWolf Bakery
Austin,TX
3
years of professional experience
Office manager and customer-focused professional with experience in healthcare administration, retail leadership, and high-volume service environments. Skilled in scheduling, client communication, and daily operations. Organized, adaptable, and committed to delivering efficient, high-quality service.
Work History
Server
4 Months- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Streamlined workflow processes to enhance efficiency during peak hours.
- Resolved customer complaints promptly, maintaining positive dining experiences.
Office Manager
1 Year- Coordinated daily front-office operations, scheduling, patient communication, and administrative support to ensure smooth clinic functioning.
- Maintained accurate records while acting as primary point of contact for patients, enhancing patient experience.
- Provided compassionate support and clear communication to children with disabilities and their families, fostering a supportive environment.
Restaurant Waiter
11 Months- Provided exceptional service in high-pressure, fast-paced settings.
- Maintained focus on tasks during busy periods with a great attitude under high-stress situations.
- Delivered exceptional customer service to enhance dining experience and ensure guest satisfaction.
- Managed tables efficiently, ensuring timely service and accurate order fulfillment.
- Collaborated with kitchen staff to communicate orders and address special requests promptly.
Retail Management
1 Year 8 Months- Managed team to achieve higher sales through targeted strategies.
- Cultivated customer relationships, optimized displays, and made product recommendations to drive sales growth.
- Supervised daily operations, ensuring efficient workflow and optimal team performance.
- Developed and implemented effective merchandising strategies to enhance product visibility.
- Trained staff on customer service best practices, fostering a positive shopping experience.
Education
Bachelor of Science - Psychology
Skills
Customer & Client Service
Exceptional customer service
Cross-Selling & Upselling
Scheduling & Coordination
Workflow optimization
Sales strategies
Record Management
Customer satisfaction
Timeline
Server
SugarWolf Bakery
05.2026 - CurrentRead More
Office Manager
Truly Chiropractic
01.2025 - 01.2026Read More
Restaurant Waiter
Lil’ Easy
01.2024 - 12.2024Read More
Retail Management
Tangerine Boutique
03.2023 - 11.2024Read More
University of Saint Thomas
Bachelor of Science from Psychology
Read More