ALLIEU SAAD KONDOH
San Jose,CA
Summary
Reliable and detail-oriented professional with experience in security services, caregiving, and front desk administration. Currently studying Computer Engineering at San Jose City College. Skilled in customer service, safety protocols, and computer systems. Professional with experience in client support and front desk operations, skilled in managing access points and conducting regular patrols to ensure safety and security. Proficient in incident reporting and maintaining accurate logs, demonstrating attention to detail and strong organizational skills. Capable of effectively communicating with clients and scheduling appointments, contributing to a positive customer experience. Trained in emergency protocols, ensuring readiness to handle incidents calmly and efficiently.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
DentalPlans
California
- Greeted visitors and managed front desk operations
- Answered phones and scheduled appointments
- Managed patient scheduling and appointment confirmations, enhancing workflow and reducing wait times for clients
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, improving overall client satisfaction
- Maintained accurate patient records and updated information in the database, ensuring compliance with privacy regulations
- Coordinated with dental staff to streamline daily operations, resulting in increased efficiency and improved patient flow
- Trained new reception staff on office procedures and software systems, fostering a collaborative and knowledgeable team environment
- Maintained an organized reception area and ensured that all guests were attended to promptly
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner
- Greeted customers warmly and made them feel welcome
Caregiver / Direct Support Professional
Greater Opportunities
10.2024 - 11.2025
Customer Service Cashier
Target
San Jose
07.2023 - 06.2025
- Provided exceptional customer service by assisting guests with transactions, ensuring a positive shopping experience and satisfaction
- Managed cash register operations, accurately processing transactions and maintaining balanced cash drawers throughout shifts
- Assisted in training new team members on cashier procedures and customer service best practices, fostering a collaborative work environment
- Collaborated with team members to optimize checkout processes, improving operational efficiency and reducing wait times for customers
- Resolved customer inquiries and complaints efficiently, enhancing customer loyalty and contributing to a positive store atmosphere
Education
Computer Engineering
San José City College
San Jose, CASkills
- Access Control
- Patrols
- Incident Reporting
- MS Office
- Windows
- Database Management
- Front desk operations
- Appointment scheduling
- Client communication
- Patient record management
Timeline
Caregiver / Direct Support Professional
Greater Opportunities
10.2024 - 11.2025
Customer Service Cashier
Target
07.2023 - 06.2025
Front Desk Receptionist
DentalPlans
Computer Engineering
San José City College