Allison Alden
Macungie,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated eager to apply time management and organizational skills in various environments.
Overview
12
12
years of professional experience
Work History
Customer Service and Plant Care Specialist
Ambius
Souderton, PA
03.2024 - Current
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Recognized by management for providing exceptional customer service.
- Exercised versatility in fast-paced, agile work environments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Area Supervisor
Ivy Acres Inc.
Calverton, NY
04.2015 - 03.2019
- Developed and maintained a positive working environment for all staff members.
- Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
- Resolved customer complaints in a timely and professional manner.
- Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.
- Planned and coordinated promotional events to increase customer traffic at store locations.
- Facilitated communication between departments within the organization to ensure successful collaboration.
- Enforced company policies while maintaining a fair and consistent approach among staff members.
Packaging Operator
Bio Med Science
Allentown, PA
11.2011 - 03.2015
- Maintained a clean and safe work environment by adhering to safety procedures.
- Monitored the quality of products being packaged throughout the process.
- Reported any malfunctions or irregularities to supervisors immediately.
- Collaborated with team members to meet daily production goals efficiently.
- Communicated effectively with coworkers regarding changes in orders or processes.
Education
High School Diploma -
Emmaus High School
24 Credits towards Associates Degree in Dental Hygiene -
Northampton Community College
Skills
- Fast Learner
- Customer Relations
- Organized
- Ability to work under pressure
- Delegation
- Reliable
- Adaptability
- Time management
- Self-motivated
- Inbound And Outbound Calling
- Calm Demeanor
- Customer Correspondence
- Customer-Focused
- Skill Development
Timeline
Customer Service and Plant Care Specialist
Ambius
03.2024 - Current
Area Supervisor
Ivy Acres Inc.
04.2015 - 03.2019
Packaging Operator
Bio Med Science
11.2011 - 03.2015
High School Diploma -
Emmaus High School
24 Credits towards Associates Degree in Dental Hygiene -
Northampton Community College
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