Summary
Overview
Work History
Education
Skills
Work Preference
Languages
Interests
Work Availability
Timeline
Hi, I’m

Allison Alford-Brown

Customer Service Representative
Detroit,MI
The way to get started is to quit talking and begin doing.
Walt Disney
Allison Alford-Brown

Summary

Dynamic and detail-oriented professional with a proven track record at Heartland Dental, excelling in customer service and problem-solving. Skilled in office management and data entry, I enhanced patient trust through effective communication and efficient scheduling, ensuring a seamless experience. Committed to maintaining high standards and improving operational processes.

Overview

13
years of professional experience

Work History

Heartland Dental

Business Office Assistant
07.2024 - Current

Job overview

  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Provided excellent customer service to create positive experiences and build patient trust.

Majorel

Content Moderator
05.2022 - 01.2024

Job overview

  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.

PSCU Financial Services

Customer Care Representative
08.2016 - 11.2019

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Solara Medical Supplies

Inbound Call Center Representative
11.2019 - 05.2021

Job overview

  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.

OnStar

Subscriber Advisor
05.2012 - 11.2016

Job overview

  • Organized promotional events to boost brand visibility and showcase the value of subscription services offered.
  • Monitored industry trends and competitor activities, making strategic adjustments to maintain a competitive edge in the market.
  • Educated potential customers about various subscription plans and benefits, effectively increasing conversion rates.
  • Evaluated internal processes for handling subscriber inquiries and support requests, identifying areas for improvement and implementing necessary changes.

Education

Central Michigan University
Mount Pleasant, MI

No Degree from Community Development W /Community Services
05-2027

University Overview

103 Credits accumulated. Degree in progress.

Skills

  • Scheduling and planning
  • File organization
  • Office management
  • Data entry expertise
  • Written communication
  • Document management
  • Confidentiality procedures
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Organizational skills

Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceHealthcare benefits401k matchStock Options / Equity / Profit SharingPaid time offCompany CultureFlexible work hoursPaid sick leaveWork from home option

Languages

English
Full Professional

Interests

Reading

Poetry

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Business Office Assistant

Heartland Dental
07.2024 - Current

Content Moderator

Majorel
05.2022 - 01.2024

Inbound Call Center Representative

Solara Medical Supplies
11.2019 - 05.2021

Customer Care Representative

PSCU Financial Services
08.2016 - 11.2019

Subscriber Advisor

OnStar
05.2012 - 11.2016

Central Michigan University

No Degree from Community Development W /Community Services
Allison Alford-BrownCustomer Service Representative
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