Allison Armstrong
Mexico,MO
Summary
Dynamic professional with extensive experience as a 911 Dispatcher at Audrain County Joint Communications, excelling in high-pressure environments. Proven ability in critical thinking and decision-making, effectively supporting emergency services. Recognized for exceptional customer service and active listening skills, ensuring swift and accurate responses to urgent situations.
Looking to transition into new field, bringing skills developed in high-pressure emergency communication environment. Skilled in handling urgent situations with precision and maintaining clear, effective communication. Ready to apply problem-solving and quick decision-making abilities to new professional challenge.
Overview
4
4
years of professional experience
Work History
911 Dispatcher
Audrain County Joint Communications
04.2025 - 07.2025
- Monitored Thirteen Police, Fire, and EMS radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Digital Banker
Callaway Bank
10.2024 - 04.2025
- Assisted clients with account inquiries and transaction processing to enhance customer satisfaction.
- Maintained up-to-date knowledge of digital banking products and services to provide informed customer support.
- Participated in training sessions to enhance skills in digital tools and customer relationship management systems.
- Maintained up-to-date knowledge of regulatory requirements related to digital banking services, ensuring full compliance in all operations.
- Led training sessions for fellow bankers on effective utilization of digital platforms, enhancing team efficiency and productivity.
Call Center Representative
Rose International
01.2024 - 10.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
First Assistant Manager
Taco Bell
08.2021 - 04.2022
- Assisted in training new team members on operational procedures and customer service standards.
- Coordinated daily staff schedules to ensure optimal coverage and efficiency during peak hours.
- Monitored inventory levels and collaborated with suppliers to maintain stock availability.
- Ensured compliance with company policies and safety regulations throughout the store environment.
- Improved team productivity by implementing efficient staff scheduling and task delegation.
- Conducted regular employee training sessions to ensure consistent product knowledge and exceptional customer service skills.
- Enhanced customer satisfaction with excellent service, prompt problem resolution, and attention to detail.
- Led a dynamic team of employees, fostering a positive work environment and promoting growth opportunities.
Education
High School Diploma -
New Bloomfield Highschool
New Bloomfield05.2018
Skills
- Typing speed
- Stress tolerance
- Decision-making
- Active listening
- Works Well Under Pressure
- Critical thinking
- Computer skills
Timeline
911 Dispatcher
Audrain County Joint Communications
04.2025 - 07.2025
Digital Banker
Callaway Bank
10.2024 - 04.2025
Call Center Representative
Rose International
01.2024 - 10.2024
First Assistant Manager
Taco Bell
08.2021 - 04.2022
High School Diploma -
New Bloomfield Highschool
Similar Profiles
Jessica HagaJessica Haga
Public Safety Telecommunicator at Pulaski County Joint 911 Communications CenterPublic Safety Telecommunicator at Pulaski County Joint 911 Communications Center
Jessica HagaJessica Haga
Public Safety Telecommunicator at Pulaski County Joint 911 Communications CenterPublic Safety Telecommunicator at Pulaski County Joint 911 Communications Center
Michelle L. MabryMichelle L. Mabry
911 Dispatcher at St Francois County Joint Communications Center911 Dispatcher at St Francois County Joint Communications Center
Kayla HamiltonKayla Hamilton
Personal Shopper at WalmartPersonal Shopper at Walmart
Kolbiey HuntKolbiey Hunt
Sales Associate at WalmartSales Associate at Walmart