Allison Baum
Derry,Pennsylvania
Summary
Self-motivated Individual brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse requirements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front End Manager
Walmart
05.2023 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed senior-level personnel working in marketing and sales capacities.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Front End Customer Service Associate
Walmart
10.2018 - 05.2023
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Positively impacted employee morale by mentoring newer staff members on company values and expectations regarding customer service excellence.
- Responded proactively and positively to rapid change.
- Participated in special events or sales promotions within the store, supporting marketing efforts aimed at driving revenue growth.
- Cross-trained and backed up other customer service managers.
Education
Associates - Nursing
Westmoreland County Community College
Youngwood, PA05.2024
High School Diploma -
Derry Area Senior High School
Derry, PA06.2020
Skills
- Employee Supervision
- Client Communication
- Team Leadership
- Problem Resolution
- Cash Flow Management
- Interpersonal Relations
- Training and mentoring
- Teamwork and Collaboration
- Opening and closing procedures
Certification
American Heart Association Basic Life Support
Timeline
Front End Manager
Walmart
05.2023 - Current
Front End Customer Service Associate
Walmart
10.2018 - 05.2023
Associates - Nursing
Westmoreland County Community College
High School Diploma -
Derry Area Senior High School