Allison Becker
Pep Boys Auto
Lodi,CA
18
years of professional experience
Experienced service leader with a strong background in customer relations, problem-solving, and operational management. Built high-performing teams through training, mentoring, and clear coaching. Known for improving workflow, supporting customer satisfaction, and maintaining compliance with safety and service standards.
Work History
Store Manager
6 Years 10 Months- Directed daily store operations, aligning sales, service, and inventory processes with business priorities.
- Resolved customer concerns quickly, protecting satisfaction and supporting repeat business.
- Reviewed sales performance and expense trends to improve store profitability and operational discipline.
- Ensured compliance with safety standards, company policies, and automotive service procedures.
- Managed staffing schedules, labor coverage, and task assignments to maintain workflow efficiency.
- Coached team members on customer service, product knowledge, and repair order accuracy.
- Monitored inventory levels, reordered parts, and reduced stock discrepancies through cycle counts.
Assistant Service Manager
10 Years 8 Months- Coordinated vehicle inspections, estimates, and repair authorizations to maintain efficient service throughput.
- Supervised service advisor workflows, ensuring accurate repair order processing and customer communication.
- Resolved customer concerns, provided status updates, and supported high-quality service center experiences.
- Monitored shop scheduling, prioritizing work orders to reduce delays and balance technician workloads.
- Supported sales of maintenance, tire, brake, and battery services through consultative recommendations.
- Trained new team members on service procedures, customer handling, and operational standards.
Education
High School Diploma
Skills
Store operations
Service management
Customer relations
Multitasking
Leadership
Inventory management
Service management
Problem-solving
Customer service
Store operations
Timeline
Store Manager
Pep Boys Auto
12.2019 - CurrentRead More
Assistant Service Manager
Sears Auto Center
04.2009 - 12.2019Read More
Bowman High School
High School Diploma
Read More