ALLISON BENCIVENGA
Staten Island,NY
Summary
I am a dedicated, dependable and well organized individual with 12 years of experience in the HealthCare Industry. I am a proactive, results-driven professional with a solid track record of demonstrated leadership strengths and proven ability to manage multiple responsibilities in a fast paced environment with critical deadlines. Thrives on identifying problems and implementing innovative solutions through process improvement.
Overview
12
12
years of professional experience
Work History
Supervisor of Revenue Cycle Operations
RTR Financial Services
Staten Island, NY
01.2012 - Current
- Directed and supervised team of 9 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Monitored workflow to improve employee time management and increase productivity
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Resolved complex appeal cases, ensuring maximum revenue recovery
- Meticulously analyzed and resolved high-stakes appeal cases, ensuring optimal revenue
- Reviewed insurance payments to ensure accounts were properly paid
- Aided in the monthly processing of invoices of health insurance payments
- Analyzed inpatient authorization denials and prepared medical necessity appeals to be sent to the insurance carrier
- Preformed follow up calls o the insurance carriers to ensure the appropriate processing of the appeals
- Reviewed Final Adverse Determination denial letters to determine the next course of action
- Set up external appeals to be sent to NY State
- Cultivated strong relationships with key clients through consistent communication and responding with timely responses to inquiries, addressing concerns and finding effective solutions
Education
Medical Assistant
Samford Brown Institute
Iselin, NJ06-2009
Skills
- Staff Management
- Accounts Receivable
- Excellent Communication Skills
- Knowledge of Revenue Cycle Processes
- Goal-Oriented
- Exceptional skill in multitasking
- Knowledge of EPIC, Excel and Word
Timeline
Supervisor of Revenue Cycle Operations
RTR Financial Services
01.2012 - Current
Medical Assistant
Samford Brown Institute
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