Allison Bonner
Augusta,GA
Summary
Accomplished and advanced in the field of medical support with a proven track record at the Department of Veterans Affairs. Expertise lies in excelling in HIPAA compliance and effectively communicating with patients. Strong background in data entry and conflict resolution, consistently enhancing patient satisfaction and operational efficiency. Skills in fostering teamwork and improving workflow contribute to creating a positive healthcare environment.
Overview
20
20
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
03.2021 - Current
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Verified and updated clinical records.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Clinic Support Specialest
Dental College of Georgia
08.2017 - 03.2021
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
Business Office Specialist
Dental College of Georgia
03.2015 - 08.2017
- Developed correspondence letters, memos, and emails.
- Performed clerical duties by typing, filing, copying, faxing and completing and submitting forms.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and conducting reference checks for potential candidates.
- Streamlined office operations by implementing efficient filing systems and workflow processes.
- Operated telephone console to receive incoming calls.
Business Office Associate
Dental College of Georgia
12.2012 - 03.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Developed correspondence letters, memos, and emails.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Customer Counter Clerk
United Parcel Service, UPS
04.2005 - 04.2013
- Enhanced customer satisfaction by providing efficient and friendly service at the counter.
- Trained new employees on company policies and procedures, contributing to a well-informed workforce.
- Assisted customers with shipping needs, ensuring accurate information and pricing options were provided.
- Evaluated operational efficiency regularly, implementing process improvements when necessary.
- Prepared shipments according to specific packaging requirements, reducing damages during transit.
- Managed cash transactions accurately, reducing discrepancies and increasing cashier accountability.
- Established rapport with regular customers through personalized service and attention to detail.
- Maintained a clean and organized workspace to facilitate smooth operations at the customer counter.
- Adhered to company guidelines regarding shipment restrictions, maintaining compliance with regulations at all times.
Education
High School Diploma -
Butler Comprehensive High School
Augusta, GA05-2000
Skills
- Conflict resolution techniques
- Patient Communication
- HIPAA Compliance Understanding
- Data entry proficiency
- Medical Office Procedures
- Patient Records Maintenance
- Resourcefulness and Initiative
- Organizational Competence
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
03.2021 - Current
Clinic Support Specialest
Dental College of Georgia
08.2017 - 03.2021
Business Office Specialist
Dental College of Georgia
03.2015 - 08.2017
Business Office Associate
Dental College of Georgia
12.2012 - 03.2015
Customer Counter Clerk
United Parcel Service, UPS
04.2005 - 04.2013
High School Diploma -
Butler Comprehensive High School