Summary
Overview
Work History
Education
Skills
Timeline
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Allison Brown

Bristol,TN

Summary

Dynamic and dedicated professional with a strong background in customer service at Walmart and Wendy's. Proven ability to enhance customer experiences through effective communication and problem-solving. Skilled in staff training and maintaining operational efficiency, demonstrating reliability and a commitment to excellence in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Cashier

Walmart
02.2021 - Current
  • Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
  • Assisted customers with inquiries, providing product information and enhancing overall shopping experience.
  • Maintained cleanliness and organization of checkout area, promoting a welcoming environment for shoppers.
  • Collaborated with team members to optimize checkout speed during peak hours, improving service flow.
  • Trained new employees on register operations and customer service protocols, fostering a knowledgeable team.
  • Built relationships with customers to encourage repeat business.

Shift Manager

Wendys Restaurant
03.2016 - 02.2021
  • Assisted in training team members on operational procedures and safety protocols.
  • Supported daily shift operations by managing staff schedules and delegating tasks.
  • Monitored inventory levels and coordinated stock replenishment to ensure availability.
  • Enforced compliance with health and safety regulations during daily activities.
  • Contributed to maintaining a clean and organized work environment for efficiency.
  • Collaborated with management to identify areas for process improvement and efficiency gains.
  • Participated in team meetings, providing feedback on workflow challenges and potential solutions.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Education

GED -

Penn Foster
Online

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cleaning and sanitizing
  • Team collaboration
  • Reliability and punctuality
  • Professionalism and courtesy
  • Staff training
  • Clear communication
  • Empathy and patience
  • Honest and dependable

Timeline

Cashier

Walmart
02.2021 - Current

Shift Manager

Wendys Restaurant
03.2016 - 02.2021

GED -

Penn Foster

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Allison Brown