Allison Burch
Warner Robins,GA
Summary
Proven customer service expert with a strong work ethic, honed across roles at Southwest Airlines and various retail settings. Excelled in maintaining safety, enhancing customer satisfaction, and managing high-stress situations with a calm demeanor. Skilled in first aid and CPR, demonstrating attention to detail and the ability to significantly improve service quality and efficiency.
Overview
4
4
years of professional experience
Work History
Flight Attendant
Southwest Airlines
07.2022 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Sales Associate
Southern Roots Tavern & Eatery
01.2022 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Sales Associate
Q-Tan
08.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Fresco Italiano
02.2021 - 07.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
N/A -
Abraham Baldwin Agricultural College
Tifton, GAHigh School Diploma -
Ola High School
McDonough, GA05.2019
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
Timeline
Flight Attendant
Southwest Airlines
07.2022 - Current
Sales Associate
Southern Roots Tavern & Eatery
01.2022 - 06.2022
Sales Associate
Q-Tan
08.2021 - 12.2021
Sales Associate
Fresco Italiano
02.2021 - 07.2021
N/A -
Abraham Baldwin Agricultural College
High School Diploma -
Ola High School
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