Dedicated worker with expertise in patient care, customer service, teamwork, and problem-solving. Proven track record in training and mentoring staff while ensuring compliance with operational standards.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Shift Leader
Caribou Coffee
Hutchinson, Minnesota
04.2021 - Current
Supervised daily operations, ensuring compliance with company standards to maintain service quality.
Trained and mentored new team members, fostering a collaborative and knowledgeable workforce.
Assisted general manager in coordinating staff schedules.
Resolved customer complaints with professionalism and empathy, enhancing customer satisfaction and loyalty.
Oversaw cash management processes to maintain financial integrity and security.
Swim Instructor
Hutchinson Aquatic Center
Hutchinson, Minnesota
06.2025 - 08.2025
Delivered swimming instruction to diverse individuals and groups, enhancing water confidence and skills.
Instructed essential survival skills including floating, treading water, and emergency pool exits to promote safety.
Developed individualized lesson plans tailored to student skill levels and needs.
Oversaw pool activities to uphold safety standards and ensure adherence to facility guidelines.
CNA
Woodstone Senior Living
Hutchinson, Minnesota
05.2024 - 05.2025
Assisted patients with activities of daily living to promote comfort and well-being.
Documented patient care services by charting in designated areas.
Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Responded promptly to patient call lights, ensuring timely assistance and care.
Facilitated safe patient transportation using mobility devices to enhance mobility and independence.
CNA
Winona Health Hospital
Winona, MN
08.2024 - 04.2025
Monitored vital signs and reported changes to healthcare team members.
Aided patients with activities of daily living, including bathing, dressing, and grooming, to promote comfort and well-being.
Supported nursing staff in facilitating daily patient activities and enhancing personal hygiene.
Documented patient information accurately in electronic health records.
Contributed to care across pediatric, medical-surgical, ICU, and family birth center areas.
Education
Bachelor of Science - Nursing
Minnesota State University, Mankato
Mankato, MN
12-2027
Bachelor of Science - Nursing
Winona State University
Winona, MN
Skills
Staff supervision
Patient advocacy
Patient care
Time management
Team building
Problem-solving
Flexible schedule
Organizational Skills
Certification
Certified Nursing Assistant License- Minnesota Department of Health