Allison Cook
Charlotte,North Carolina
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Guest Services Representative
Novant Health
06.2021 - Current
- Register patients using Epic Dimensions system.
- Keep patient information secure and confidential.
- Answer and redirect inbound calls.
- Acknowledge patient grievances and determine best course of action to resolve issues.
- Oversee the process of reuniting patients with found items and recovering lost or damaged items.
Customer Service Associate
Lowe's
06.2020 - 07.2021
- Processed transactions and customer account changes using Genesis and Sterling sales systems.
- Answered 30+ inbound calls per day and direct to designated individuals or departments.
- Consulted with customers to determine best methods to resolve service and billing issues.
Stocking Associate
Walmart
01.2020 - 06.2020
- Maximized sales floor appeal with timely merchandise replenishment and presentation.
- Improved customer satisfaction by assisting shoppers in locating desired products quickly.
- Collaborated with team members to maintain a clean, organized work environment.
Customer Service Associate
Home Depot
02.2019 - 10.2019
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Merchandise Associate
Carowinds Amusement Park
08.2018 - 12.2018
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Customer Service Associate
CVS Pharmacy
06.2017 - 04.2018
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maximized sales floor appeal with timely merchandise replenishment and presentation.
Education
Bachelor of Science - Psychology
University of North Carolina At Charlotte
Charlotte, NC12.2023
Skills
- Customer Service
- Detail Oriented
- Documentation and Reporting
- Financial Transactions
- Time management
- Cash handling experience
Timeline
Guest Services Representative
Novant Health
06.2021 - Current
Customer Service Associate
Lowe's
06.2020 - 07.2021
Stocking Associate
Walmart
01.2020 - 06.2020
Customer Service Associate
Home Depot
02.2019 - 10.2019
Merchandise Associate
Carowinds Amusement Park
08.2018 - 12.2018
Customer Service Associate
CVS Pharmacy
06.2017 - 04.2018
Bachelor of Science - Psychology
University of North Carolina At Charlotte