Determine any copays/deductables due at time of service
Obtain any authorizations as needed.
Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
Front Desk Receptionist
Hughston Clinic
Smyrna, TN
06.2021 - Current
Work front desk answering phones, collecting money, checking in and out patients and scheduling appointments
Obtaining authorizations for upcoming procedures or tests.
Collecting copays/deductables due for tests/procedures
Front desk/outgoing and incoming referrals and medical records
Hancock diabetes and endocrine
Murfreesboro, TN
07.2017 - 06.2021
Front desk where we greet every patient, answer phones, check in/out patients, take copays/deductibles/balances, schedule future appointments/make medication requests. I handle all new incoming referrals to the office as well as all outgoing referrals. As well as handing all medical records request, incoming or outgoing.
Office Coordinator
Benchmark Physical Therapy
Murfreesboro, TN
11.2015 - 01.2017
Main job duties was
Answering the phone
Checking in patients
Verifying all patient information
Verifying insurance
Collecting copays-deductibles
Collecting all authorizations
Scheduling all appointments
Helping with exercises from therapist
cashier
walmart
Smyrna, TN
04.2015 - 11.2015
Responsibilities
I am a cashier for the customers. I am responsible for checking the customer out handling the money and making sure they have a wonderful experience while in the store. I am also being trained for the money center where I send money, receive money, and generally take care of customers.
Accomplishments
I have been with this company a short time and already have been trained in different positions.
scheduling clerk
Hardin Medical Center
Savannah, TN
10.2007 - 08.2014
Responsibilities
I was responsible for scheduling all incoming appointments for the radiology and respiratory therapy departments. Also while doing that I helped check in patients for their tests. Which included collecting all of their information, verifying insurance and collecting co-pays and deductibles when needed.
Skills Used
While there I was responsible for the 4 main scheduling phone lines also while taking care of patients coming in for their outpatient procedures.
Education
High school or equivalent - undefined
Skills
Customer Service (10 years)
Front Desk
Reception
Front Office
Medical Scheduling
Guest Services
Medical Office Experience
Medical Records
Multi-line Phone Systems
Insurance Verification
Medical Terminology
Patient Care
Computer Skills
EMR Systems
Hospital Experience
Timeline
Patient Accounts Representative
Acadia Healthcare
05.2025 - Current
Front Desk Receptionist
Hughston Clinic
06.2021 - Current
Front desk/outgoing and incoming referrals and medical records