Allison Dilts
Lewisville,TX
Summary
Detail-oriented Administrative Professional with extensive experience in calendar management, document handling, and office administration. Streamlined team workflows and enhanced communication through effective scheduling and inquiry resolution. Skilled in managing customer support via phone and email, ensuring efficient operations and high satisfaction. Committed to improving productivity and organization in fast-paced environments.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Administrative Assistant
Topgolf
The Colony, Texas
05.2026 - Current
- Coordinated daily schedules for team members, enhancing time management and productivity.
- Maintained organized calendars, facilitating timely appointments and meetings for staff.
- Facilitated effective communication among team members, enhancing collaboration and workflow.
- Streamlined information sharing through regular updates and structured team meetings.
Customer Support Specialist
Detroit Tigers
Detroit, Michigan
04.2023 - 10.2025
- Resolved customer complaints efficiently, contributing to increased fan satisfaction.
- Communicated clearly and professionally with fans and team members, fostering positive interactions.
- Responded promptly to fan inquiries via phone and email, enhancing overall fan engagement.
- Facilitated effective information sharing to enhance fan experience and satisfaction.
Call Center Representative
Van Buren Public Schools
Belleville, MI
08.2021 - 06.2023
- Managed incoming calls for Van Buren Public Schools, providing prompt assistance to callers.
- Resolved inquiries and complaints efficiently, ensuring timely solutions for callers.
- Directed inquiries from parents and staff to appropriate school departments, ensuring timely resolutions.
- Collaborated with team members to address complex issues, improving service quality.
- Facilitated communication among staff, students, and parents, enhancing clarity and understanding.
Education
Associate of Arts - Educational Leadership And Management
Alma College
Alma, MI04-2021
High School Diploma -
Belleville High School
Belleville, MI05-2018
Skills
- Calendar management
- Meeting coordination
- Calendar scheduling
- Office administration
- Microsoft Office Suite
- Microsoft Excel
- Spreadsheet management
- Document management
- Recordkeeping
- Records management
- Case documentation
- Time management
- Customer engagement
- Customer service protocols
- Clear communication
- Verbal communication
- Written communication
- Attention to detail
- Problem solving
- Conflict resolution
- Minute taking
- Problem resolution
- Empathy and patience
- Calendar scheduling
Languages
English
Native/ Bilingual
American Sign Language
Professional
Timeline
Administrative Assistant
Topgolf
05.2026 - Current
Customer Support Specialist
Detroit Tigers
04.2023 - 10.2025
Call Center Representative
Van Buren Public Schools
08.2021 - 06.2023
Associate of Arts - Educational Leadership And Management
Alma College
High School Diploma -
Belleville High School