Allison Dobbs

• Managed front desk operations, ensuring seamless check-in and check-out processes.
• Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
• Coordinated room bookings using property management system to enhance occupancy rates.
• Trained new staff on front desk procedures and company policies to maintain service standards.
• Assisted in handling cash transactions, ensuring accurate billing and financial reporting.
• Developed and maintained positive relationships with guests, enhancing overall guest experience at the property.

• Accept a high-volume of incoming service calls for the AT&T Business Mobility unit; respond to inquiries, questions, requests, or complaints from customers, identify and effectively resolve complex billing issues, and troubleshoot technical issues; ensure timely resolution of issues
• Screen, interview, hire, develop, and retain qualified and successful employment candidates and supervise, motivate, mentor, evaluate, and coach employees; facilitate and lead effective employee training programs

• Assisted customers with telephone services in an inbound call center environment; provided effective, timely, and professional services, identified new consumers, staff training, employee development, enforced policies and procedures, customer relations, maintained product/service knowledge, and answered any questions callers had
• Recipient of the “Salesperson of the Month” award for consistently meeting and exceeding sales goals

Delivered exceptional service by answering back to back calls throughout the shift.

• Managed reservation systems to optimize guest bookings and service delivery.
• Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.
• Handled billing information over phone.
• Developed an understanding of Hilton and partners worldwide offering and utilized that knowledge to maximized revenue through consultative selling.