Allison Fischer
SAINT CHARLES,MO
Summary
Highly skilled and enthusiastic professional with more than 3 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Practice Manager
Banfield Pet Hospital
1687 Clarkson Rd Chesterfield, MO 63017
03.2022 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Improved hospitals revenue growth from 2% to 9.5% in a course of 12 months.
- Increased Veterinary Quality Score to from a 0/3 to a 2/3 in the course of 6 months.
- Evaluated employee performance and conveyed constructive feedback to improve skills as well as resolving staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Constructed schedules 6 weeks out for all para staff, and 3 months out for all doctors at current location.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility/roles.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Shift Lead
Banfield Pet Hospital
02.2020 - 03.2022
- Resolved customer complaints/issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessities while keeping COGS below 16%
- Expedited team members to enhance professional development and accountability in workplace.
- Defined clear targets and objectives and communicated to other team members.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Checked building to confirm maintenance and cleaning procedures were up to OSHA standards.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Veterinary Assistant
Banfield Pet Hospital
62 Brentwood Promenade Ct Brentwood, MO 63144
01.2018 - 02.2020
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Collected patient biopsies and blood samples for laboratory analysis.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Education
Associate of Applied Science - Veterinary Technology
Hickey College
St Louis, MO03.2017
Skills
- Recruit Well-Qualified Staff
- Customer Satisfaction
- Policy Implementation
- Facility Inspections
- Employee Performance
- Payroll Administration
- Managing Files and Records
- Coaching and Mentoring
- Schedule Management
Timeline
Practice Manager
Banfield Pet Hospital
03.2022 - Current
Shift Lead
Banfield Pet Hospital
02.2020 - 03.2022
Veterinary Assistant
Banfield Pet Hospital
01.2018 - 02.2020
Associate of Applied Science - Veterinary Technology
Hickey College