Allison Fischer
SAINT CHARLES,MO
Summary
Highly skilled and enthusiastic professional with more than 3 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Practice Manager
Banfield Pet Hospital
03.2022 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Improved hospitals revenue growth from 2% to 9.5% in a course of 12 months.
- Increased Veterinary Quality Score to from a 0/3 to a 2/3 in the course of 6 months.
- Evaluated employee performance and conveyed constructive feedback to improve skills as well as resolving staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Constructed schedules 6 weeks out for all para staff, and 3 months out for all doctors at current location.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility/roles.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Shift Lead
Banfield Pet Hospital
02.2020 - 03.2022
- Resolved customer complaints/issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessities while keeping COGS below 16%
- Expedited team members to enhance professional development and accountability in workplace.
- Defined clear targets and objectives and communicated to other team members.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Checked building to confirm maintenance and cleaning procedures were up to OSHA standards.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Veterinary Assistant
Banfield Pet Hospital
01.2018 - 02.2020
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Collected patient biopsies and blood samples for laboratory analysis.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Education
Associate of Applied Science - Veterinary Technology
Hickey College
St Louis, MO03.2017
Skills
- Recruit Well-Qualified Staff
- Customer Satisfaction
- Policy Implementation
- Facility Inspections
- Employee Performance
- Payroll Administration
- Managing Files and Records
- Coaching and Mentoring
- Schedule Management
Timeline
Practice Manager
Banfield Pet Hospital
03.2022 - Current
Shift Lead
Banfield Pet Hospital
02.2020 - 03.2022
Veterinary Assistant
Banfield Pet Hospital
01.2018 - 02.2020
Associate of Applied Science - Veterinary Technology
Hickey College