Summary
Overview
Work History
Education
Skills
References
Timeline
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Allison Hagaman

Salt Lake City,UT

Summary

Dynamic and results-driven Waitress Supervisor with proven leadership at Teton Thai, enhancing guest experiences through effective complaint handling and exceptional multitasking. Skilled in task delegation and maintaining high service standards, I foster teamwork and collaboration, ensuring efficient operations and a welcoming environment for all patrons.

Overview

7
7
years of professional experience

Work History

Waitress Supervisor

Teton Thai
06.2022 - Current
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.

Waitress

Trap Bar and Grill
06.2021 - 06.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Waitress

Sound 2 Summit
06.2018 - 06.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Associate Of Applied Business - Marketing

Everett Community College
Everett, WA
06.2016

High School Diploma -

Snohomish High School
Snohomish, WA
2013

Skills

  • Task delegation
  • Complaint handling
  • Order accuracy
  • Sales promotion
  • Strong leadership
  • Relationship building
  • Conflict resolution
  • Opening and closing procedures
  • Service training
  • Teamwork and collaboration
  • Multitasking Abilities
  • Organizational skills
  • Excellent communication

References

Tanya GM at Teton Thai: (208) 313-5167

Doug Owner of S2S: (425) 387-9356

Tucker manager of S2S: (425) 877-7792

Timeline

Waitress Supervisor

Teton Thai
06.2022 - Current

Waitress

Trap Bar and Grill
06.2021 - 06.2022

Waitress

Sound 2 Summit
06.2018 - 06.2021

Associate Of Applied Business - Marketing

Everett Community College

High School Diploma -

Snohomish High School

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Allison Hagaman