Results-driven Inside Sales Representative with a proven track record in managing commercial project pipelines, optimizing CRM strategies, and delivering exceptional technical product support.
Overview
10
10
years of professional experience
Work History
Inside Sales Rep
Nichiha USA, Johns Creek
11.2024 - Current
Manage and prioritize inbound commercial project opportunities, qualifying leads and coordinating with Territory Managers to advance projects through the sales pipeline by coordinating project details, providing takeoffs and estimates, and maintaining proactive customer communication..
Evaluate and support project opportunities exceeding $10K by assisting with project development, product specifications, and pricing strategy.
Track and manage project activity within Salesforce CRM, ensuring accurate documentation, forecasting, and pipeline visibility for the sales team.
Maintain high service standards by responding quickly to inbound inquiries and ensuring customers receive accurate technical and product information.
Trained and onboarded two new Inside Sales Representatives to show ISR workflow standards and operational best practices.
Marketing Coordinator
Nichiha USA, Johns Creek
08.2022 - 11.2024
Planned and executed 20+ tradeshows annually, including the International Builder’s Show (IBS), aligning events with company goals and driving business growth.
Managed tradeshow logistics, vendor coordination, and post-event lead management, ensuring smooth execution and maximizing attendee engagement.
Streamlined the planning process with pre-show meetings, targeted communications, and Salesforce lead tracking for efficient follow-up.
Led giveaway strategies, sourcing products, training staff, and maintaining inventory to prevent shortages.
Collaborated with the Director of Marketing to optimize the sample program, ensuring timely product shipments and stock management.
Marketing and Sales Assistant
PS Energy Group, Inc
06.2020 - 07.2022
Developed and nurtured client relationships to drive business growth and identify new opportunities for expansion.
Collaborated with marketing consultants to design and implement targeted email and social media campaigns, driving measurable results.
Managed the proposal development process, ensuring timely and competitive responses to bid solicitations.
Directed the use of Salesforce CRM to track customer interactions and optimize workflows, improving relationship management.
Led email marketing campaigns via HubSpot, working with Sales to generate leads and develop targeted marketing initiatives.
Inside Sales Representative Social Media Marketing
Genesis Connected Solutions
03.2016 - 02.2020
Proactively developed and maintained strategic relationships with customers, managing regular communication to ensure satisfaction and identify new sales opportunities.
Collaborated with vendors and customers to optimize delivery schedules, ensuring timely product fulfillment and meeting customer expectations.
Exceeded sales goals through continuous pursuit of new opportunities and expert deal-closing strategies.
Managed Salesforce CRM and IFS ERP systems, ensuring accurate tracking of customer interactions and internal transactions, including lead times and pricing.
Partnered with the website design team to develop content for the new website, preparing for a successful social media launch.
Education
Bachelor of Science - Bachelor of Business Administration in Marketing
University of North Georgia
Dahlonega, GA
12-2015
Skills
Customer relationship building
Pipeline management
Cross-functional collaboration
Client support
Timeline
Inside Sales Rep
Nichiha USA, Johns Creek
11.2024 - Current
Marketing Coordinator
Nichiha USA, Johns Creek
08.2022 - 11.2024
Marketing and Sales Assistant
PS Energy Group, Inc
06.2020 - 07.2022
Inside Sales Representative Social Media Marketing
Genesis Connected Solutions
03.2016 - 02.2020
Bachelor of Science - Bachelor of Business Administration in Marketing