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Allison Humphrey
Austin,TX
Summary
High-performing and analytical professional with over 7 years of experience spanning medical scheduling, corporate dispute resolution, and high level customer service. Proven track record of managing nationwide operations and maintaining elite performance metrics. Adaptive learner currently pursuing a degree in Business Administration, seeking to leverage advanced problem-solving and systems management skills.
Overview
19
19
years of professional experience
Work History
Scheduling Specialist
Aspire Allergy & Sinus
Austin, TX
01.2021 - Current
- Operations Management: Efficiently managed high-volume patient scheduling and referrals across a complex network of 60 clinic locations spanning multiple states.
- Volume & Quality: Handled up to120 inbound and outbound calls daily, maintaining top-tier performance metrics for accuracy, speed, and client satisfaction.
- Leadership & Mentorship: Selected as a team mentor to onboard, train, and support new scheduling staff on internal systems and workflow optimization.
- Rapid Adaptation: Mastered highly technical medical software and clinic scheduling and insurance matrices rapidly, ensuring seamless patient care.
Arbitration Specialist
Alorica - Vehicle Manufacturer Account
Austin, TX
01.2019 - 12.2020
- Corporate Representation: Served as the official company representative in arbitration hearings, directly answering to executive leadership across 5 distinct U.S. regions.
- Financial Impact: Resolved high-risk disputes, mitigating more than $10 million in financial liability.
- Case Management: Managed a case load of 60 to 100 legal/regulatory cases per month.
- Regulatory Compliance: Maintained deep knowledge of consumer protection laws and automotive regulations to build robust cases.
- Critical Thinking: Leveraged quick decision-making to handle high-stakes, live arbitration hearings.
- Peer Development: Mentored Customer Service Representative (CSR) 2s within the Alternative Dispute Resolution (ADR) department to upgrade team negotiation skills.
Server
Various Restaurants
01.2007 - 09.2025
- Dedication: Provided exceptional customer service, continuing part-time after transitioning to corporate roles.
- Efficiency: Multitasked under pressure to resolve customer issues, manage order transactions, and maintain strict service standards.
Education
Associate of Arts - Business Administration
Austin Community College
Austin, TX05.2027
Skills
- Medical Terminology
- Multi-State Regulatory Compliance
- Research
- Attention to Detail
- Critical Thinking
- Real-Time Problem Solving
- Cross-Regional Communication
- Efficiency and Adaptability
Timeline
Scheduling Specialist
Aspire Allergy & Sinus
01.2021 - Current
Arbitration Specialist
Alorica - Vehicle Manufacturer Account
01.2019 - 12.2020
Server
Various Restaurants
01.2007 - 09.2025
Associate of Arts - Business Administration
Austin Community College