Allison Jones
Nashville,TN
Summary
Proven Operations Agent with a track record of enhancing operational efficiency and teamwork at Southwest Airlines. Excelled in fast-paced environments, significantly improving on-time departures through meticulous attention to detail and superior interpersonal communication. Skilled in multitasking and collaboration, adept at driving performance and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Operations Agent
Southwest Airlines
11.2011 - Current
- Coordinated with ramp, flight crew, and customer service to maintain safe and on time departures.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
Operations Agent
American Eagle Airlines
01.2009 - 10.2011
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.
- Operated equipment while observing standard safety procedures.
- Worked efficiently with customers to route or reroute them to their final destination.
Education
High School Diploma -
Sylvania High School
Sylvania, AL05.2006
Skills
- Operational Efficiency
- Teamwork and Collaboration
- Interpersonal Communication
- Attention to Detail
- Multitasking
Timeline
Operations Agent
Southwest Airlines
11.2011 - Current
Operations Agent
American Eagle Airlines
01.2009 - 10.2011
High School Diploma -
Sylvania High School
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