Allison Jorge Sanchez
Front Desk Agent/ Military Veteran
Bend,OR
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Language
Work History
Front Desk Administrator
Riverhouse On The Deschutes
Bend, OR
03.2023 - Current
- Facilitated interdepartmental communication by acting as point of contact between different teams which helped streamline workflow.
- Improved office organization by implementing effective filing systems and document management practices.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
- Managed multi-line phone systems, directing calls to appropriate departments for efficient communication.
- Exceeded client expectations through personalized attention, delivering solutions tailored to individual needs.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Provided administrative support to various departments, contributing to overall company efficiency.
- Managed invoicing procedures accurately resulting in fewer billing disputes from guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained transaction security by verifying payment cards against identification.
- Generated reports to suggest corrective actions and process improvements.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Marketing Director
VA Wholesale Mortgage
Virginia Beach, VA
01.2021 - 11.2022
- Boosted brand awareness by developing and implementing strategic marketing campaigns.
- Directed trade show participation, maximizing exposure for company products and services.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Mentored junior team members, fostering professional development within the organization.
- Increased consumer engagement by creating personalized experiences through targeted segmentation strategies.
- Collaborated with cross-functional teams to develop innovative product launches and promotions.
- Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Optimized digital marketing efforts for increased online presence and customer engagement.
- Established partnerships with key industry influencers to amplify brand reach and credibility.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Planned and executed events and marketing programs to increase qualified leads.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Improved website visibility through development and implementation of SEO strategies.
Logistics Specialist
United States Naval Service
10.2016 - 10.2019
- Conducted comprehensive audits of logistics processes to identify areas for improvement and cost reduction opportunities.
- Evaluated potential risks in the supply chain, creating contingency plans to mitigate disruptions in critical operations.
- Provided training and development opportunities for employees within the logistics department, fostering a culture of growth and continuous learning.
- Negotiated contracts with suppliers, securing favorable terms that contributed to overall cost savings initiatives.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
- Created and managed budgets related to logistics and transportation.
Education
High School Diploma -
Trinity Lutheran High School
Bend 05.2001 -
Skills
Customer Service Management
Hospitality services
Guest Relations
Office Administration
Digital Marketing
Account managing
Database Management
Customer Service
Attention to Detail
Teamwork and Collaboration
Timeline
Front Desk Administrator
Riverhouse On The Deschutes
03.2023 - Current
Marketing Director
VA Wholesale Mortgage
01.2021 - 11.2022
Logistics Specialist
United States Naval Service
10.2016 - 10.2019
High School Diploma -
Trinity Lutheran High School
05.2001 -