Allison Kelly
Summary
Dedicated Fleet Account Manager focused on delivering outstanding, tailored service to key National Account Fleets with Kenworth and Peterbilt divisions. Collaborate with the team to minimize unit downtime, while protecting PACCAR's interests, and ensuring high-quality service. This role requires innovative problem-solving, creative thinking, comprehensive fleet data analysis, proactive identification of potential part shortages, and leadership to enhance department morale, and support personal development.
Overview
5
5
years of professional experience
Work History
Dedicated Fleet Support Account Manager
PACCAR
04.2022 - Current
- Served as customer liaison, creating tailored support plans for PACCAR's top one hundred clients by managing supplier relationships, coordinating part procurement, and proactively resolving part constraints to minimize unit downtime.
- Fostered tailored client connections and managed critical customer inquiries successfully.
- Coordinated internal teams to ensure timely product delivery and service support.
- Applied Six Sigma techniques to establish effective account manager training program, resulting in annual savings of $99,029.
Dance Instructor
Cascade Dance Academy
10.2021 - Current
- Facilitate improvement in student performance by implementing effective group dynamics, achievable goal-setting, clear communication, and strong relationships between customers and faculty.
- Developed and implemented dance classes for students of all ages, levels and abilities.
- Conducted assessments to evaluate student skills and progress regularly.
Operations Administrative Assistant
PACCAR
03.2021 - 04.2022
- Oversaw daily functions for the Operations Executive team and PDC Managers to ensure efficiency.
- Prepared comprehensive department reports that facilitated informed decision-making.
- Coordinated large-scale meetings and events to enhance collaboration across teams.
- Communicated effectively with all levels of authority to maintain operational clarity.
- Managed MRO and Purchase Order processes for PACCAR Parts and Distribution Centers.
- Assisted in maintaining accurate records and documentation for operational processes.
Education
Bachelor of Arts - Dance
Cornish College of The Arts
Skills
- Account management
- Customer relationship management (CRM)
- Systems knowledge
- Organization
- Communication
- Six Sigma methodology
Accomplishments
- Employee of the Month - February 2025
References
References available upon request.
Timeline
Dedicated Fleet Support Account Manager
PACCAR
04.2022 - Current
Dance Instructor
Cascade Dance Academy
10.2021 - Current
Operations Administrative Assistant
PACCAR
03.2021 - 04.2022
Bachelor of Arts - Dance
Cornish College of The Arts