Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Allison L. Massey

Pottstown,PA

Summary

Compassionate and results-driven Registered Nurse with an MBA, offering extensive experience in patient care, case management, and care coordination. Adept at organizing comprehensive care plans, optimizing patient outcomes, and fostering collaboration between interdisciplinary teams. Skilled in hospital liaison services for hospice, ensuring seamless transitions of care while providing education and support to patients, families, and healthcare providers. Proven ability to balance clinical and business expertise to drive quality improvement, operational efficiency, and patient-centered care. Passionate about advocating for patients and enhancing healthcare delivery through strategic planning and compassionate leadership.

Overview

12
12
years of professional experience

Work History

Hospice Liaison at Reading Hospital

Tower Health at Home Hospice
12.2021 - Current
  • Acts as a primary point of contact between healthcare providers, patients, and families to facilitate hospice referrals and admissions
  • Educates patients, families, and medical staff on hospice services, eligibility criteria, and care options
  • Builds and maintains relationships with the Reading Hospital offices to increase hospice awareness and referrals
  • Conducts patient assessments and collaborated with the clinical team to ensure smooth transitions to hospice care
  • Coordinates with interdisciplinary teams to develop care plans that met patient needs and aligned with end-of-life goals
  • Provides compassionate support and guidance to patients and families during the decision-making process
  • Maintaines accurate documentation and ensured compliance with Medicare, Medicaid, and other regulatory requirements

Registered Nurse Case Manager

Tower Health at Home Hospice
12.2020 - 12.2021
  • Assessed and managed pain, symptoms, and overall patient comfort through medication administration and other interventions
  • Educated patients, families, and caregivers on disease progression, care plans, and end-of-life expectations
  • Collaborated with physicians, social workers, chaplains, and other healthcare professionals to develop and adjust individualized care plans
  • Performed routine assessments, including vital signs, wound care, and medication management
  • Offered emotional and psychological support to patients and families, ensuring they have the resources and guidance needed for the hospice journey
  • Documented patient conditions, treatment plans, and changes in compliance with hospice regulations and policies
  • Assisted families in understanding and coping with grief, providing bereavement support and referrals as needed
  • Maintained adherence to all federal, state, and organizational hospice care guidelines and best practices

Registered Nurse, Critical Care Unit

Tower Health Reading Hospital
06.2018 - 12.2020
  • Provided care to patients by monitoring their health conditions
  • Evaluated assigned patients and plans, implements and documents nursing care
  • Performed various patient tests and administers medications within the scope of practice of the registered nurse
  • Established a compassionate environment by providing emotional, psychological, and spiritual support to patients, friends, and families
  • Participated in Unit Council Committee and Critical Care Division Practice Council

Assessment Worker

Philadelphia Corporation for Aging
08.2015 - 09.2016
  • Completed comprehensive assessments to determine older adults’ physical capabilities and need for care, assistance, and financial resources in the community
  • Discussed and recommended programs and services based on the assessment of clinical and financial criteria
  • Provided education about community programs available for older adults and individuals with disabilities
  • Documented in detail all cases in case management system

National Account Unit Associate

Health Advocate
07.2014 - 08.2015
  • Provided excellent customer service to improve business performance
  • Effectively communicated with members, physicians, and insurance carrier representatives
  • Delivered prompt and professional solutions for member inquiries via phone and email
  • Researched and discussed healthcare plans, including medical, dental, and vision plans with members
  • Documented in detail all cases in case management system

Rehabilitation Nursing Technician

Geisinger Healthsouth Rehabilitation Hospital
07.2013 - 04.2014
  • Assisted RNs/LPNs with providing care to patients
  • Promoted excellent patient satisfaction and completed patient care activities as assigned
  • Ensured that patients and families received the highest quality of care in a compassionate environment, which acknowledged the individual’s needs and rights
  • Entered patient information into electronic medical record

Education

Bachelor of Science - Nursing

Drexel University – College of Nursing and Health Professions
Philadelphia, PA
03.2018

MBA - Health Administration

Eastern University – The College of Business and Leadership
St. Davids, PA
12.2015

Bachelor of Arts - Psychology

Bucknell University
Lewisburg, PA
05.2013

Associate in Science - Liberal Studies

Montgomery County Community College
Blue Bell, PA
01.2011

Skills

  • Critical evaluation capacity
  • Verbal and written communication
  • Team collaboration
  • Issue resolution
  • Multidisciplinary collaboration
  • Multitasking Abilities
  • Time management
  • Adaptability

Personal Information

Title: RN, BSN, MBA

Timeline

Hospice Liaison at Reading Hospital

Tower Health at Home Hospice
12.2021 - Current

Registered Nurse Case Manager

Tower Health at Home Hospice
12.2020 - 12.2021

Registered Nurse, Critical Care Unit

Tower Health Reading Hospital
06.2018 - 12.2020

Assessment Worker

Philadelphia Corporation for Aging
08.2015 - 09.2016

National Account Unit Associate

Health Advocate
07.2014 - 08.2015

Rehabilitation Nursing Technician

Geisinger Healthsouth Rehabilitation Hospital
07.2013 - 04.2014

MBA - Health Administration

Eastern University – The College of Business and Leadership

Bachelor of Arts - Psychology

Bucknell University

Associate in Science - Liberal Studies

Montgomery County Community College

Bachelor of Science - Nursing

Drexel University – College of Nursing and Health Professions
Allison L. Massey