Allison McDaniel
Des Moines,IA
Summary
Hardworking and devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Receptionist
Cummings Mobility
DesMoines, IA
05.2025 - Current
- Managed multi-line phone system for incoming calls and inquiries.
- Greeted clients and visitors warmly upon arrival.
- Scheduled appointments efficiently for staff and clients.
- Maintained organized front desk area and office supplies inventory.
- Processed payments and handled basic billing inquiries accurately.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Super Club Coordinator
Children and Families of Iowa
Des Moines, IA
08.2023 - 06.2026
- Coordinated diverse club activities for children and families, fostering community engagement.
- Developed engaging activities for the community.
- Organized meetings and events for the club, including reserving space, ordering food and coordinating with speakers or presenters.
- Developed engaging activities for the community.
- Collaborated with local organizations to enhance resource availability for families.
- Organized club meetings and events, managing logistics such as space reservation, catering, and speaker coordination.
Customer Service Representative
United Delta Global
Des Moines, USA
08.2022 - 07.2025
- Boosted customer satisfaction by addressing concerns promptly and providing accurate information.
- Streamlined call center processes, reducing wait times and enhancing customer experience.
- Resolved customer complaints with empathy, fostering loyalty and encouraging repeat business.
Food Service Clerk
Des Moines Public School
Des Moines, USA
03.2016 - 08.2022
- Ensured cleanliness and organization of food service areas to enhance customer experience.
- Managed stock rotation processes to ensure product freshness and availability.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Maintained inventory and ordered replacements as needed.
- Attended workshops and seminars to enhance learning.
CNA
Senior Suites of Urbandale
Urbandale, USA
08.2014 - 03.2016
- Enhanced patient satisfaction through compassionate, attentive care that addressed individual needs.
- Reduced patient stress levels by employing effective communication and active listening techniques.
- Assisted patients with daily living activities to foster independence and preserve dignity.
Education
High School Diploma -
Lincoln High School
Des Moines, IACertified Nurse Assistant - Nursing
Des Moines Area Community College
Ankeny, IAEsthetician - Beauty Industry
La' James International College
Johnston, IASkills
- Appointment Scheduling
- Customer care
- Clerical support
- Time Management
- Regulatory compliance
- Sanitation standards
- Food safety certification
- Community engagement
- Client education
- Sales consultation
- Problem solving
- Adaptability to change
- Communication strategies
Timeline
Receptionist
Cummings Mobility
05.2025 - Current
Super Club Coordinator
Children and Families of Iowa
08.2023 - 06.2026
Customer Service Representative
United Delta Global
08.2022 - 07.2025
Food Service Clerk
Des Moines Public School
03.2016 - 08.2022
CNA
Senior Suites of Urbandale
08.2014 - 03.2016
High School Diploma -
Lincoln High School
Certified Nurse Assistant - Nursing
Des Moines Area Community College
Esthetician - Beauty Industry
La' James International College