Allison McDonald
B.S Business And Marketing Education
Minneapolis,MN
Summary
Driven student leveraging studies in Business and Marketing with 5+ years in sales, customer service, and leadership. Offers strong interpersonal and task prioritization skills.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Pro Shop Manager
Bunker Hills Golf Course
Coon Rapids, MN
05.2019 - Current
- Schedule, and manage team of 10 seasonal employees, assisting them with questions, and providing feedback over the course of the entire season.
- Oversee pro-shop sales and overall course operations.
- Manage high volume tee sheets, large corporate events, and multiple Minnesota PGA tournaments.
- Build and maintain close relations with over 100 patron members, and offer exceptional service to all customers.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Social Media Specialist (Contract)
Dan's Southside Marine
Bloomington, MN
12.2020 - 05.2021
- Crafted a thoughtful, multi-platform social media campaign for the Bloomington Boat Show (hosted by Dan's Southside Marine)
- Designed branded visual content via Canva Pro and Adobe Creative Suite
- Increased engagement over 3000% and Facebook page reach over 9000% in 3 months
- Developed social media calendar, which included scheduling social media posts, marketing campaigns and website updates.
Server
Olive Garden / Frank And Andrea's
Minneapolis, MN
01.2019 - 01.2020
- Maintained customer satisfaction with timely table check-ins and polite communication to assess and meet needs.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Science - Business And Marketing Education
University of Minnesota - Twin Cities
Minneapolis, MN 09.2017 - 12.2021
Skills
Collaborationundefined
Hard Skills
Microsoft Office / Google Suite
Social media marketing and paid social media advertising
Persuasive public speaking
Team management
Timeline
Social Media Specialist (Contract)
Dan's Southside Marine
12.2020 - 05.2021
Pro Shop Manager
Bunker Hills Golf Course
05.2019 - Current
Server
Olive Garden / Frank And Andrea's
01.2019 - 01.2020
Bachelor of Science - Business And Marketing Education
University of Minnesota - Twin Cities
09.2017 - 12.2021
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