Allison Mitchell
Chesapeake,VA
Summary
Adept Information Systems Technician with a proven track record at the United States Navy, USN, where I spearheaded troubleshooting efforts and streamlined helpdesk processes. Expert in network configuration and program management, I excel in fostering client relationships and driving continuous IT improvement. My approach combines strong organizational skills with advanced technical proficiency in LINUX and Microsoft Office Suite.
While serving active duty I have led other roles that are outside of the IT role and based more on program management. To include; I started a Zone Inspection Program from the ground up to include writing and implementing instructions. The Zone Inspection Program involved inspecting 1,142 spaces; to include equipment inside the space as well. As the program lead it was my job to assign inspectors, over see each space received an inspection each quarter, deficiencies were annotated and deficiencies were corrected.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Information Systems Technician
United States Navy, USN
02.2011 - Current
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for endusers across various networks.
- Advanced experience with Microsoft Office Suite (word, excel, PowerPoint, etc).
- Experience utilizing LINUX, UNIX, and Powershell.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Fostered a culture of continuous improvement within the IT department through ongoing evaluation of workflows, procedures, and technology utilization.
- Streamlined helpdesk processes, enhancing end-user satisfaction rates while reducing response times for support requests.
- Built, organized, led, and managed multiple programs covering a variety of subjects while in the Navy.
Certified Nursing Assistant (CNA)
Twin Falls Care Center
Twin Falls, ID
06.2009 - 12.2010
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Bachelor Of Technology - Information Technology
Thomas Edison State University
Trenton, NJ09.2022
Associate Of Applied Science - Microsoft Office
Coastline Community College
Fountain Valley, CA04.2019
Skills
- Network configuration
- Organization
- Multitasking
- Program management
- System diagnostics
- Troubleshooting skills
- Network Troubleshooting
- End-user support
- Hardware and software maintenance
- Remote Support
- Cloud architecture experience
Certification
- System Administrator C School (CCNA certification and Security + certification)
- NSVT (Network Security Vulnerability Technician) certification
- CANES certified (cloud based architecture)
References
- Direct Supervisor, Matthew Romaine, (808) 349-5527
- Direct Supervisor, Alexandria Florez, (520) 661-0020
- Direct Supervisor, Michele Veverka, (619) 729-2739
- Colleague, Liz Lockwood, (407) 314-4771
- Subordinate, Austin Willis, (770) 696-3760
Timeline
Information Systems Technician
United States Navy, USN
02.2011 - Current
Certified Nursing Assistant (CNA)
Twin Falls Care Center
06.2009 - 12.2010
Bachelor Of Technology - Information Technology
Thomas Edison State University
Associate Of Applied Science - Microsoft Office
Coastline Community College