Allison Norris
Overland,MO
Summary
Dedicated professional with expertise in guest relations and food safety. Successfully managed daily operations, optimizing labor costs while ensuring exceptional customer experiences through effective communication and feedback integration.
Overview
2027
2027
years of professional experience
Work History
Restaurant General Manager
Long John Silvers A&W
St Charles, MO
2017 - 04.2026
- Oversaw daily operations, ensuring adherence to health and safety standards.
- Managed staff scheduling to optimize labor costs and maintain service quality.
- Implemented training programs to enhance team performance and customer service skills.
- Developed marketing strategies that increased local community engagement and sales.
- Established procedures for maintaining cleanliness and organization in front-of-house areas.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Restaurant General Manager
Jack in the Box
St Louis, MO
05.2013 - 11.2017
- Monitored inventory levels, reducing waste through effective supply chain management.
- Analyzed customer feedback to improve menu offerings and dining experience.
- Led weekly staff meetings to address challenges and promote team collaboration.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Restaurant Shift Manager
Long John Silver's
Arnold, MO
10.2009 - 09.2016
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Managed inventory levels to minimize waste and optimize supply chain efficiency.
- Coordinated shift schedules to maintain optimal staffing levels during peak hours.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Monitored employee food handling, safety and uniform requirements.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
Direct Support Caregiver
Next Step For Life
Arnold, MO
06.2012 - 04.2013
- Assisted individuals with daily living activities, promoting independence and enhancing quality of life.
- Implemented individualized care plans, adapting approaches based on unique client needs and preferences.
- Maintained accurate records of client interactions and progress, ensuring compliance with care standards.
- Collaborated with multidisciplinary teams to coordinate services and improve client support strategies.
- Monitored clients' health conditions, reporting changes promptly to appropriate healthcare professionals.
- Facilitated engaging activities that fostered social interaction and emotional well-being among clients.
- Enhanced client satisfaction by providing personalized care and support tailored to individual needs.
- Assisted with medication administration, ensuring proper dosages and adherence to physicians'' instructions.
- Coordinated transportation services for clients'' appointments, errands, or recreational outings safely and efficiently.
- Handled emergencies calmly following established protocols, ensuring client safety and promptly notifying appropriate parties.
- Developed individualized recreational activities based on client interests resulting in increased engagement.
- Increased client independence by teaching essential self-care skills such as grooming, dressing, and toileting.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Education
High School Diploma -
Seckman High
Imperial, MO05.2011
Skills
- Operations management
- Inventory management
- Food safety
- Cost control
- Guest relations
- Sanitation standards
- Guest experience oversight
- Service standards
- Staff management
- Food service background
- Organization and prioritization
- Passion for customer satisfaction
- Customer-oriented
- Customer loyalty
Timeline
Restaurant General Manager
Jack in the Box
05.2013 - 11.2017
Direct Support Caregiver
Next Step For Life
06.2012 - 04.2013
Restaurant Shift Manager
Long John Silver's
10.2009 - 09.2016
Restaurant General Manager
Long John Silvers A&W
2017 - 04.2026
High School Diploma -
Seckman High