ALLISON PEARSON
New Braunfels,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Florida Pediatric Associates
02.2024 - 04.2025
- Delivered excellent patient experiences and direct care.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Facilitated communication between patients and various departments and staff.
- Engaged with patients to provide critical information.
- Verified patient insurance eligibility and entered patient information into system.
Medical Front Office Receptionist
Florida Pediatric Associates
12.2021 - 02.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
Office Manager
Vital Life Wellness Center
05.2021 - 12.2021
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Coached staff members to develop long-term career goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Monitored employee productivity to provide constructive feedback and coaching.
Call Center Supervisor
Vital Life Wellness Center
04.2020 - 05.2021
- Oversaw employee performance to foster accurate prioritization and achievement of productivity goals.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Created team rotations to man center effectively during peak hours.
- Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
Client Relations Coordinator
Vital Life Wellness Center
12.2019 - 04.2020
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Scheduled and confirmed appointments.
- Maintained front office cleanliness and organized supplies to increase productivity.
Sales Associate
Bath and Body Works, Limited Brands
06.2019 - 12.2019
- Greeted customers promptly, assisted on sales floor as needed to maintain service standards
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Received and displayed product shipments on store retail shelves upon delivery.
Education
Medical Billing And Coding -
Kaplan College
San Antonio, TX06.2013
High School Diploma -
International School of The Americas
San Antonio, TX06.2011
Skills
- Patient satisfaction
- Proficient in ECW
- HIPAA compliance
- Medical terminology
- Patient registration
- Office administration
Languages
English
Full Professional
Spanish
Professional
Education and Training
other
Timeline
Patient Care Coordinator
Florida Pediatric Associates
02.2024 - 04.2025
Medical Front Office Receptionist
Florida Pediatric Associates
12.2021 - 02.2024
Office Manager
Vital Life Wellness Center
05.2021 - 12.2021
Call Center Supervisor
Vital Life Wellness Center
04.2020 - 05.2021
Client Relations Coordinator
Vital Life Wellness Center
12.2019 - 04.2020
Sales Associate
Bath and Body Works, Limited Brands
06.2019 - 12.2019
Medical Billing And Coding -
Kaplan College
High School Diploma -
International School of The Americas
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