ALLISON R. CUTLER
Adel
Summary
Professional with strong background in leadership, operational management, and customer service excellence. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Centro Restaurant
Des Moines, IA
05.2026 - Current
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Trained and mentored staff on customer service excellence and operational procedures.
- Developed and implemented strategies to enhance guest satisfaction and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Implemented staff training programs to elevate service standards and knowledge.
Server & Lead Trainer
Centro Restaurant
Des Moines, IA
01.2016 - 05.2026
- Provided exceptional service to guests in a fine dining, upscale atmosphere.
- Excellent knowledge of lunch, brunch, dinner, and wine/beer/cocktail menus; including daily changes and/or specials.
- Part of a small team of employees that served private parties and events with excellent service.
- Provided excellent customer service, ensuring any and all needs of the guests are met.
- Responsible for training new staff regarding the restaurants policies, procedures and practices.
- Maintain a calm and professional attitude while constantly being a leader to those around me.
- Excel in multitasking, oral and verbal communication with guests and staff, customer satisfaction and resolving conflict.
- Collaborated with kitchen staff to ensure timely meal preparation and service delivery.
- Delivered exceptional customer service by anticipating needs and providing personalized dining experiences.
Operations Manager
Walter Roofing
Clive, IA
05.2023 - 09.2025
- Provided exceptional customer service assistance to home & business owners.
- Audit monthly staff & crew invoices.
- Streamlined daily operations to enhance productivity and reduce delays.
- Manage company sponsored events. Responsible for setting up location at each event.
- Implemented safety protocols to ensure compliance and risk management.
- Responsible for maintaining building permits for every county.
- Train new staff to use our CRM.
- Manage CRM.
- Perform roof inspections for home & business owners.
- Excellent knowledge of insurance paperwork and policies for home & business owners.
- Maintain excellent relationships with home & business owners throughout the process of receiving their new roof. Keep them well informed along the way and up to date.
- Excellent knowledge of roof materials for home & business owners to assist them in selection. As well as knowledge of materials for pricing & ordering.
- Collect and process payments from home & business owners.
- Miscellaneous tasks assigned from management.
Nanny & Personal Assistant
Deana Gast
Ankeny, IA
05.2014 - 01.2016
- Provided complete care for the children in the employer’s home and perform all tasks that correlate to the care of the children. Created a safe, nurturing and stimulating environment in which the children thrive.
- Scheduled, coordinated and transported children to school, lessons and extracurricular activities.
- Performed daily cleaning including but not limited to: Laundry, bathrooms, living rooms, bedrooms, outside, play area, etc.
- Organized games and activities to stimulate mental growth.
- Created healthy meal plans and shopped for family’s weekly groceries. Prepared daily meals.
- Helped with homework, projects and studying.
- Assisted with general errands.
- Assisted employer with various additional job duties.
Executive Assistant
Advance Kids
Sacramento, CA
07.2008 - 05.2014
- Provided administrative support and assistance to the Director of Operations. Managed tutoring personnel and ensured daily activities were successfully completed for the company.
- Scheduled tutors, clients, parent-teacher meetings, IEP’s, tours of the facility, therapy and field trips.
- Maintained knowledge of all clientele and staff information, i.e. start dates, special diets, parent/guardian names and contact information, confidential information, meeting dates, schedules, etc.
- Responsible for managing the reception desk as well as training new staff.
- Developed and maintained organizational systems for documents, enhancing retrieval efficiency.
- Responsible for receiving, distributing and sending mail for the entire office.
- Worked directly with the children and gained valuable clinical experience on educational development, executed lessons and managed children’s daily activities
- Assisted teachers and tutors with lesson plan writing, activity planning, etc.
- Managed payroll by monitoring billing, processing hours, and working with the finance department.
- Responsible for ordering supplies and managing company budget to ensure proper funding.
- Managed billing process of the clientele referred to Advance Kids by Alta Regional California and school districts.
- Coordinated with tutors and staff to ensure all scheduled activities were met on a daily basis.
- Fostered positive and friendly relationships with parents and staff.
Education
High School Diploma -
Ponderosa High School
Shingle Springs05-2005
Skills
- Proficient in Microsoft Word, Excel, Outlook, Adobe Acrobat and PowerPoint
- Excellent written & verbal communication skills
- Scheduling & Training
- Reception
- Billing, Payroll & Money handling
- Data Entry
- Customer Service
- Ability to multitask efficiently while prioritizing tasks
- Operations management
- Team leadership
- Time management
- Decision-making
Timeline
Assistant Manager
Centro Restaurant
05.2026 - Current
Operations Manager
Walter Roofing
05.2023 - 09.2025
Server & Lead Trainer
Centro Restaurant
01.2016 - 05.2026
Nanny & Personal Assistant
Deana Gast
05.2014 - 01.2016
Executive Assistant
Advance Kids
07.2008 - 05.2014
High School Diploma -
Ponderosa High School