Allison Rice
Sweet Home,OR
Summary
Proactive Procedure Scheduler with extensive experience scheduling EGDs and colonoscopies and managing complex schedules. Skilled in patient coordination, insurance verification, and data entry, ensuring seamless communication and care. Brings exceptional attention to detail, problem-solving abilities, and a commitment to improving patient experiences.
Overview
7
7
years of professional experience
Work History
Procedure Scheduler
Mid-valley Gastroenterology
08.2023 - Current
- Schedule EGDs and colonoscopies -
- Determine appropriate facility based on health history
- Assisting all other departments with phone calls, relaying benign results, lab/imaging orders, etc.
- Demonstrated flexibility in adapting to changing priorities while maintaining excellent attention to detail in processing complex schedules.
- Managed high call volumes while maintaining exceptional customer service standards for patients and staff members.
- Assisted in reducing patient anxiety by providing clear communication about upcoming procedures, including necessary preparations and post-procedure care instructions.
Lead Medical Office Specialist
The Corvallis Clinic
10.2018 - 02.2021
- Training/progress of all other MOS's at the front.
- Order/receive/inventory office supplies
- Made daily cash/check deposits.
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Limited Permit X-Ray Technician
Selmet
10.2017 - 10.2018
- Maintained strict adherence to safety protocols, minimizing radiation exposure.
- Arranged titanium aerospace castings to get quality radiograph images
- Exposed films and performed quality assurance checks on radiographic images before submitting, ensuring castings were safe to move into production.
Education
High School Diploma -
Sweet Home High School
Sweet Home, OR06-2009
Skills
- HIPAA Compliance
- Patient coordination
- Insurance Verification
- Data entry proficiency
- Excellent patient care in patient relations
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Multitasking
- Scheduling Tests and Procedures
Timeline
Procedure Scheduler
Mid-valley Gastroenterology
08.2023 - Current
Lead Medical Office Specialist
The Corvallis Clinic
10.2018 - 02.2021
Limited Permit X-Ray Technician
Selmet
10.2017 - 10.2018
High School Diploma -
Sweet Home High School
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