Allison Richards
Farmington,NM
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Ability to learn new task efficiently. A team player.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Front Desk Receptionist
Community Learning Center
Farmington, NM
07.2025 - Current
- Oversaw front desk operations, ensuring smooth workflow and positive guest experiences.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Engaged with customers upon arrival to establish rapport and ensure satisfaction.
- Utilized multi-line phone systems, directing calls and taking messages as needed.
- Maintained accurate schedules, coordinating with staff to optimize client questions
Food Runner
Chili's Restaurant
Farmington, NM
12.2023 - 03.2024
- Welcomed and engaged customers upon arrival to create a positive dining atmosphere.
- Coordinated food orders, ensuring timely and accurate service to enhance customer satisfaction.
- Supported servers in efficiently preparing tables for guest arrivals.
Overnight Stocker
Walmart
Farmington, NM
10.2022 - 03.2023
- Received and stocked merchandise in a timely manner.
- Organized shelves, racks and bins to ensure product availability.
- Cleaned work area regularly to ensure hygiene and safety.
Valet Driver
Spirit Lake Casino
Saint Michael, North Dakota
08.2019 - 02.2021
- Greeted customers upon arrival, offering personalized parking instructions to enhance their experience.
- Validated customer tickets, ensuring accurate information and a smooth parking process.
- Updated guests on upcoming casino events, enhancing their engagement and experience at the casino.
Security Officer
Spirit Lake Casino & Resort
Saint Michael, ND
03.2018 - 09.2019
- Enforced access control measures in accordance with established procedures.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto the premises.
- Responded to alarms and conducted investigations.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Confirmed visitor identification prior to granting entry into the building.
- Provided escorts for visitors as needed throughout the facility.
- Welcomed staff, guests, vendors, and contractors at facility entrance to ensure proper access.
- Assisted in the development and implementation of security policies and procedures.
Banquet Server
Wild Horse Pass Hotel & Casino
Chandler, Arizona
01.2016 - 01.2017
- Coordinated setup and breakdown of banquet tables, chairs, linens, and equipment to ensure smooth event operations.
- Welcomed guests upon arrival and provided attentive service throughout the event, enhancing their overall experience.
- Served beverages and appetizers to guests in an efficient manner.
- Answered questions regarding menu items and assisted guests in making selections.
- Resolved guest concerns promptly and escalated issues to management, contributing to improved customer satisfaction.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
Native American Entertainer
Native Wisdom Dance Group
Kingman, Arizona
01.2013 - 01.2015
- Prepared and rehearsed entertainment routines for performances.
- Performed live in front of large audiences, delivering memorable experiences.
- Engaged with audience members to foster an enjoyable and interactive atmosphere.
Education
Associate of Science - Pre-Medical Sciences
San Juan College
Farmington, NM12-2027
Skills
- Customer Service
- Attention to detail
- Effective Multitasking
- Time management
- Teamwork and Collaboration
- Listening skills
- Adaptability
- Strong Work Ethic
Certification
First Aid
Timeline
Front Desk Receptionist
Community Learning Center
07.2025 - Current
Food Runner
Chili's Restaurant
12.2023 - 03.2024
Overnight Stocker
Walmart
10.2022 - 03.2023
Valet Driver
Spirit Lake Casino
08.2019 - 02.2021
Security Officer
Spirit Lake Casino & Resort
03.2018 - 09.2019
Banquet Server
Wild Horse Pass Hotel & Casino
01.2016 - 01.2017
Native American Entertainer
Native Wisdom Dance Group
01.2013 - 01.2015
Associate of Science - Pre-Medical Sciences
San Juan College