Allison Rosati
Youngstown
Summary
Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Well-organized Medical Secretary with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information.
Overview
14
14
years of professional experience
2010
2010
years of post-secondary education
Work History
Front Office Specialist
Southwoods Health-Physical Therapy
Youngstown
06.2024 - Current
- Managed patient check-in and check-out processes to ensure timely appointments.
- Assisted patients with completing necessary forms and documentation for their visits.
- Coordinated with healthcare providers to relay patient inquiries and appointment changes.
- Scheduled, confirmed, and rescheduled appointments based on patient needs and physician availability.
- Maintained confidentiality of patient records by adhering to HIPAA regulations.
- Conducted follow-ups with patients regarding appointment reminders and cancellations.
- Utilized electronic health record systems to update and manage patient information accurately.
- Trained new front office staff on procedures and best practices for patient interaction.
- Collaborated with team members to enhance office workflow and efficiency.
- Handled incoming phone calls, directing inquiries to appropriate personnel.
Medical Secretary/Receptionist
Ohio Sports and Spine Institute
Youngstown
02.2020 - 06.2024
- Greets patients upon arrival, collects medical history and verified insurance coverage.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Transcribed doctor's orders into the electronic health record system.
- Calling and scheduling new referrals along with existing patient appointments.
Manager
Italian Marketplace
Niles
09.2015 - 11.2019
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Weekly inventory of stock materials and ingredients.
- Managed weekly schedules of employees.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Medical Office Assistant
Ohio Sports and Spine Institute
Boardman
09.2011 - 08.2015
- Greeted patients and visitors in a professional and friendly manner.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Collected payments from patients for services rendered.
- Verified insurance coverage for each patient visit.
- Managed medical records using an electronic health record system.
- Prepared patient charts prior to each appointment.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Maintained medical supply inventory levels and ordered additional supplies when needed.
- Provided guidance to patients regarding their care plan or treatment options.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Processed referrals for specialist visits or diagnostic tests.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Maintained smooth flow of examinations to keep appointments on schedule.
Education
Bachelor of Science - Education And Psychology
Youngstown State University
Youngstown, OHSome College (No Degree) - Science Teacher Education
Westminster College
New Wilmington, PASkills
- Multitasking
- Electronic Recordkeeping
- Conflict resolution techniques
- Payment Collection
- Customer Service
- Patient Scheduling
- Clinical Support
- Critical thinking abilities
- Provider and patient relations
- Medical Terminology
- Inventory Management
Timeline
Front Office Specialist
Southwoods Health-Physical Therapy
06.2024 - Current
Medical Secretary/Receptionist
Ohio Sports and Spine Institute
02.2020 - 06.2024
Manager
Italian Marketplace
09.2015 - 11.2019
Medical Office Assistant
Ohio Sports and Spine Institute
09.2011 - 08.2015
Bachelor of Science - Education And Psychology
Youngstown State University
Some College (No Degree) - Science Teacher Education
Westminster College