Allison Smith
Spring,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. With a Willingness to take on added responsibilities to meet team goals. Experienced in fast paced work environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Optician
Texas State Optical: The Woodlands
06.2023 - Current
- Increased sales by effectively communicating benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
Optical Manager
Louetta Family Vision Care
06.2021 - 06.2023
- Increased sales and profitability by implementing strategic marketing initiatives for the optical department.
- Managed and trained a team of opticians, ensuring high levels of product knowledge and customer service skills.
- Maintained up-to-date knowledge of industry trends and advancements in eyewear technology.
- Implemented efficient inventory management systems and managed ingoing and outgoing orders.
- Enhanced patient experience by offering comprehensive frame styling consultations tailored to individual needs and preferences.
Patient Service Coordinator
MyEyeDr. Spring Klein
07.2017 - 07.2021
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Assisted in improving overall clinic efficiency by managing patient flow during peak hours and high-volume situations.
- Increased clinic efficiency by assisting in appointment scheduling, paperwork, and overall organization of daily operations.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for medical visits.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
Education
High School Diploma -
Klein Collins High School
Spring, TX05.2018
Skills
- Customer Service
- Insurance Billing/ Verification
- Retail Sales
- Office Management
- Computer Skills
- Attention to Detail
Certification
Microsoft Expert Certified
Timeline
Optician
Texas State Optical: The Woodlands
06.2023 - Current
Optical Manager
Louetta Family Vision Care
06.2021 - 06.2023
Patient Service Coordinator
MyEyeDr. Spring Klein
07.2017 - 07.2021
High School Diploma -
Klein Collins High School
Microsoft Expert Certified
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