Allison Smith
Lewistown,MT
Summary
Productive Administrative Assistant with a proven track record at MSU Extension Office Fergus County, excelling in document management and effective communication. Known for enhancing operational efficiency and customer satisfaction through meticulous organization and problem-solving skills. Adept at multitasking, I consistently deliver exceptional support while maintaining confidentiality and accuracy in all aspects of my work.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
MSU Extension Office Fergus County
Lewistown, MT
12.2020 - Current
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Proofread content for typo-free emails and documentation.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Administrative Assistant
Central Montana Family Planning
Lewistown, MT
12.2016 - 12.2020
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Developed and maintained filing systems for confidential documents and records.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Documented patient visits in Electronic Medical Record system.
Customer Service Representative
Don's Store
Lewistown, MT
06.2012 - 11.2016
- Developed strong relationships with customers by providing personalized assistance and support.
- Surpassed sales goals through implementation of successful marketing strategies.
- Supported sales team members to drive growth and development.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Took special orders in person and over telephone, generating additional revenue every month.
Education
High School Diploma -
Garfield County District High School
Jordan05-2007
Miles Community College
Miles City, MTSkills
- Microsoft Office
- Document management
- Data entry
- Customer service
- Office organization
- Attention to detail
- Effective communication
- Problem solving
- Data management
- Multitasking Abilities
Timeline
Administrative Assistant
MSU Extension Office Fergus County
12.2020 - Current
Administrative Assistant
Central Montana Family Planning
12.2016 - 12.2020
Customer Service Representative
Don's Store
06.2012 - 11.2016
High School Diploma -
Garfield County District High School
Miles Community College
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