Allison Stuckert
Fairfield,OH
Summary
Compassionate Patient Services Specialist equipped with top-notch administrative, billing, and customer service skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Services Specialist
Bon Secours Mercy Health
Fairfield, OH
08.2018 - Current
- Provides assistance to patients with inquiries about their medical records, insurance coverage, and hospital services.
- Explained procedures to patients prior to treatment or surgery.
- Collaborated with clinical and administrative staff to meet patient needs.
Practice Manager Development Program Completed
Bon Secours Mercy Health
Fairfield, OH
05.2024 - Current
Account Manager
Heirloom Framing Company and Graphics
Fairfield, OH
01.2019 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Prepared monthly financial statements for each account.
- Developed and implemented marketing plans and strategies to boost company visibility.
Patient Escort
Cincinnati Children's Hospital Medical Center
Cincinnati, OH
09.2017 - 05.2018
- Accompanied ambulatory patients to different departments within the hospital facility.
- Monitored patient condition during transit and alerted appropriate personnel if there were changes in status or health concerns.
Dietary Aide
Berkeley Square
Hamilton, OH
11.2015 - 07.2017
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
Manager
Australian Sands Tanning Resort
Fairfield, OH
08.2012 - 12.2014
- Established processes to ensure efficient workflow throughout the organization.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Education
Bachelor of Science in Kinesiology and Health - Health Promotion
Miami University
Oxford, OH12.2016
High School Diploma -
Stephen T. Badin High School- Hamilton, OH
06.2011
Skills
- Office Administration
- Insurance Verification
- Patient Intake
- Medical Billing
- Patient Interviewing Skills
- Customer Service
- Financial Management
- Marketing
- Policy Implementation
- Customer Relationship Management (CRM)
Accomplishments
- Called to Shine Recipient- Cincinnati Market BSMH, 2022
Certification
- BLS certification, 2024
Timeline
Practice Manager Development Program Completed
Bon Secours Mercy Health
05.2024 - Current
Account Manager
Heirloom Framing Company and Graphics
01.2019 - Current
Patient Services Specialist
Bon Secours Mercy Health
08.2018 - Current
Patient Escort
Cincinnati Children's Hospital Medical Center
09.2017 - 05.2018
Dietary Aide
Berkeley Square
11.2015 - 07.2017
Manager
Australian Sands Tanning Resort
08.2012 - 12.2014
Bachelor of Science in Kinesiology and Health - Health Promotion
Miami University
High School Diploma -
Stephen T. Badin High School- Hamilton, OH