Mertice Gray
Waynesboro,MS
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Lowe's
, MS
12.2022 - 01.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Pharmacy Technician
Walmart
Waynesboro, MS
01.2020 - 12.2022
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Verified prescriptions and drug labels, documents and packages.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Interpreted and processed medication orders under supervision of pharmacist.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
Seasonal Data Entry Clerk
Aspen Surgical
, United States
11.2020 - 11.2022
- Identified and corrected data entry errors to prevent duplication across systems.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Maintained database by entering new and updated customer and account information.
Customer Service Representative
HESC
, MS
03.2017 - 10.2020
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
General Dynamics
Hattiesburg, MS
08.2015 - 12.2016
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Walmart
Cashiers
Waynesboro, MS
06.2011 - 05.2015
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Associate of Arts - Phlebotomy/ Medical Assistant
Mobile Lab Phlebotomy Training
Hattiesburg, MS05-2024
Associate of Arts - Pharmacy Technician
Allied Medical Health
Flowood, MS12-2019
High School Diploma -
Wayne County High School
Waynesboro, MS05-2009
Skills
- Information Security
- Data Entry
- Appointment Scheduling
- Account updating
- Troubleshooting strength
- Staff Phlebotomy Training
- Phlebotomy Training
- Vital signs monitoring
- Immunization Administration
- Appointment Setting
- Organizational abilities
- Electronic Health Records Management
- Needs assessments
- Patient Care Coordination
- Infection control procedures
- Billing support
- Drug Inventory Control
- Drug Inventory Management
- Prescription Filling
- Supply Restocking
- Regulatory Compliance
- FDA compliance
- Insurance Verification
- Medication Dispensing
Timeline
Customer Service Representative
Lowe's
12.2022 - 01.2024
Seasonal Data Entry Clerk
Aspen Surgical
11.2020 - 11.2022
Pharmacy Technician
Walmart
01.2020 - 12.2022
Customer Service Representative
HESC
03.2017 - 10.2020
Customer Service Representative
General Dynamics
08.2015 - 12.2016
Walmart
Cashiers
06.2011 - 05.2015
Associate of Arts - Phlebotomy/ Medical Assistant
Mobile Lab Phlebotomy Training
Associate of Arts - Pharmacy Technician
Allied Medical Health
High School Diploma -
Wayne County High School