Summary
Overview
Work History
Education
Skills
Accomplishments
Program Skills
Timeline
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Allison Weekes

New York,NY

Summary

Customer-focused professional with a proven track record in enhancing customer satisfaction through effective problem-solving and strong interpersonal skills. Demonstrated ability to drive positive outcomes in customer interactions while maintaining a high standard of service. Highly adaptable and motivated, with a strong work ethic and a commitment to continuous learning and professional development. Recognized for excellent communication and teamwork skills, consistently achieving company goals.

Overview

21
21
years of professional experience

Work History

Personal Shopper

Instacart
Valley Stream, NY
05.2023 - Current
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Assisted customers in selecting items that met their individual needs and preferences.
  • Asked store associates for help locating missing products.
  • Completed pickup and shopping orders for customers within local area.
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Suggested comparable products to replace out-of-stock items.

Import Manager

Lighting By Jared, Inc.
New York, NY
06.2007 - 10.2021
  • Processed orders in POS system to fulfill operational needs.
  • Managed communications with overseas factory managers to ensure accuracy of orders.
  • Coordinated inventory checks with showroom managers for consistency of stock levels.
  • Scheduled container shipments with primary carrier for timely delivery.
  • Arranged New York deliveries to showrooms for efficient distribution.
  • Verified and entered all received items from containers into POS system.
  • Supplied pricing, parts, and information for all imported items as needed.

Office Manager

Lighting By Jared, Inc.
New York, NY
12.2003 - 10.2021
  • Supported four-member team through daily guidance and resource allocation.
  • Conducted weekly performance meetings to evaluate effectiveness and implement improvements.
  • Compiled daily business total reports to track financial performance.
  • Generated monthly reports on purchasing, sales, and inventory for management review.
  • Prepared weekly accounts payable reports for vendor payments and expense checks.
  • Resolved vendor account inquiries to maintain strong relationships.
  • Processed wire transfer and check payment orders efficiently.
  • Addressed customer credit card disputes and responded to BBB inquiries promptly.
  • Process all vendor credits associated with customer returns, and issue final refunds to customer accounts.
  • Review vendor statements against QuickBooks Online reports to ensure all invoices and credits are processed promptly.
  • Provide showroom support to staff by responding to inventory inquiries, and offering IT assistance for all computer-related issues.

Education

Bachelor of Arts - Political Science And Government

Wagner College
Staten Island, NY
05-2002

Skills

  • Customer support excellence
  • Order processing efficiency
  • Point of sale expertise
  • Inventory oversight
  • Time optimization skills
  • Communication effectiveness
  • Detail-oriented approach
  • Conflict mediation techniques
  • Data management proficiency
  • Online sales facilitation
  • Payment transaction accuracy
  • Solution-oriented mindset
  • Professional account management

Accomplishments

  • Graduated with Magna Cum Laude 3.9 GPA

Program Skills

  • MS Office (Word, Excel, Outlook, PowerPoint, OneNote, Access)
  • Google Drive (Docs, Sheets, Slides, Forms)
  • Spreadsheets (Excel, Google Sheets)
  • Email (mail merge, filters, folders, rules)
  • QuickBooks (Accounts Payable, Invoicing, Reports, Vendor Management)
  • NCR Counterpoint (Point of Sale, Reporting, Inventory Management)
  • Typing (60 WPM with 90% Accuracy)

Timeline

Personal Shopper

Instacart
05.2023 - Current

Import Manager

Lighting By Jared, Inc.
06.2007 - 10.2021

Office Manager

Lighting By Jared, Inc.
12.2003 - 10.2021

Bachelor of Arts - Political Science And Government

Wagner College

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Allison Weekes