Allison (Ali) Smith
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Operations Manager
Elite Service Management Group LLC.
2019.07 - Current
- Supervised subcontractors and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Director of Marketing
Asta Parking
2017.03 - 2019.03
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Organized and executed robust, creative experiential marketing events.
- Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
Property Management Assistant
Remax Realty
2013.07 - 2014.03
- I worked at Remax in my late teens and again in my mid 20s.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Followed up on delinquent tenants and coordinated collection procedures.
- Collected and maintained careful records of rental payments and payment dates.
- Coordinated appointments to show marketed properties.
Assistant Bar Manager
Sandbar On The Beach
2011.10 - 2013.07
- Consulted with managers to organize special events and promotions.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Closed out cash register and prepared cashier report at close of business.
- Improved customer service rankings by resolving issues quickly and accurately.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Education
License - General Contractor
Goldcoast School
Boca Raton, FL12.2023
Certificate - Emergency Medical Technology
Florida Medical Training Institute
Coconut Creek, FL08.2005
Skills
- Project Planning
- Team Leadership
- Microsoft Office Expertise
- Invoice Processing
- Project Development
- Productivity Improvement
- High-Pressure Environments
- Schedule Oversight
- Client Relations
- Project Management
Timeline
Operations Manager
Elite Service Management Group LLC.
2019.07 - Current
Director of Marketing
Asta Parking
2017.03 - 2019.03
Property Management Assistant
Remax Realty
2013.07 - 2014.03
Assistant Bar Manager
Sandbar On The Beach
2011.10 - 2013.07
License - General Contractor
Goldcoast School
Certificate - Emergency Medical Technology
Florida Medical Training Institute
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