Summary
Overview
Work History
Education
Skills
Timeline
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Allissa Baker

Barnum,MN

Summary

Management professional bringing leadership talents and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure.

Overview

6
6
years of professional experience

Work History

Assistant Store Leader

Kwik Trip
Carlton, MN
03.2022 - Current
  • Provided guidance and leadership to store team members.
  • Coached, mentored and trained new team members on operational processes and procedures.
  • Evaluated employee performance regularly and provided feedback to enhance productivity levels.
  • Oversaw daily operations by delegating tasks and managing shifts.
  • Interviewed and hired qualified employees to provide top-quality service.
  • Ensured accuracy of weekly payroll records by verifying hours worked by employees against timecards.
  • Established and modeled positive service attitude to meet company's expected guidelines.
  • Monitored store operations, ensuring compliance with company policies and procedures.
  • Assisted in the development of strategies for increasing customer satisfaction and sales performance.
  • Developed and implemented plans for daily operations, including inventory management, staffing and scheduling.
  • Resolved customer complaints in a professional manner.
  • Reviewed merchandise displays regularly to ensure proper placement of products according to company standards.
  • Adhered to safety protocols when handling hazardous materials or equipment.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Arranged and displayed merchandise to promote sales.

Guest Service Leader

Kwik Trip
Carlton , MN
03.2019 - 03.2022
  • Greeted guests and responded to inquiries with a friendly, knowledgeable attitude.
  • Provided exceptional customer service by anticipating guest needs and responding promptly to requests.
  • Processed payments using cash registers, credit card terminals, and other point-of-sale equipment.
  • Organized the store floor to ensure that products were easily accessible for customers.
  • Trained new team members on customer service policies and procedures.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Invited guests to join loyalty programs and special promotions to stay connected.

Guest Service Coworker

Kwik Trip
Carlton, MN
07.2018 - 03.2019
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Performed other duties as assigned by management.

Education

Carlton High School
Carlton MN

Skills

  • Team Management
  • Employee Scheduling
  • Store maintenance
  • Merchandise Display
  • Sales Promotions
  • Team Development
  • Stock management

Timeline

Assistant Store Leader

Kwik Trip
03.2022 - Current

Guest Service Leader

Kwik Trip
03.2019 - 03.2022

Guest Service Coworker

Kwik Trip
07.2018 - 03.2019

Carlton High School

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Allissa Baker