Allissa Wroblewski
Lemont,Illinois
Summary
Leader experienced in directing activities of workgroups. Problem solver, multitasker, thrives in a fast-paced environment. Develops strategies, sets goals, stays motivated and obtains team and customer feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Relations
Chama Gaucha
Downers Grove
04.2023 - 01.2024
- Built strong relationships with customers through positive attitude and attentive response
- Resolved guest issues and deescalated situations
- Maintained customer relationships on a first name basis
- Identified opportunities to upsell products or services to existing customers.
Customer Relations
Fogo De Chaõ
Naperville/Oakbrook, IL
04.2022 - 04.2023
- Answers customer questions with little to no hesitation, offering the best assistance and sharing personal experience
- Resolved customer complaints, maintained a clean and tidy workspace
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Shift Manager
Panera Bread
Bolingbrook, IL
01.2019 - 02.2021
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Operated transactions with excellent accuracy levels
- Developed and maintained positive working relationships with staff, customers, and vendors.
Education
Associate of Science -
Joliet Junior College
Joliet, IL05-2024
Associate of Arts -
Joliet Junior College
Joliet, IL05-2024
Business Core -
Joliet Junior College
Joliet, IL12.2021
Skills
- Positive Attitude
- Customer Relations
- Fast-paced Environments
- Problem Detection and Resolution
- Guest Satisfaction and Complaint Handling
- POS Systems
- Social with Customers and Staff
- Persistent with Challenges
Certification
- Certified Scuba Diving Instructor, PADI - 2023
- Certified Emergency First Response Instructor, PADI - 2019
- Certified CPR Instructor, PADI - 2019
Timeline
Customer Relations
Chama Gaucha
04.2023 - 01.2024
Customer Relations
Fogo De Chaõ
04.2022 - 04.2023
Shift Manager
Panera Bread
01.2019 - 02.2021
Associate of Science -
Joliet Junior College
Associate of Arts -
Joliet Junior College
Business Core -
Joliet Junior College