Allyson Griffith
Glen Allen,VA
Summary
Proven achiever with a track record of enhancing customer loyalty at Woops, adept in service standard compliance and utilizing Microsoft Excel for report preparation. Excelled in resolving customer complaints with empathy and surpassing sales targets through effective strategies, demonstrating exceptional administrative support and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Woops
Dallas,TX
04.2019 - 07.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Baker
Carlo’s Bakeshop
Dallas,TX
06.2018 - 07.2019
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
Sales Associate
Frost Cupcake Shop
Coppell, TX
03.2014 - 07.2018
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Associates Baking And Pastry Arrs - Baking And Pastry Arts
The Art Institute of Dallas
Dallas,TX05.2012
Skills
Service standard compliance
Timeline
Customer Service Representative
Woops
04.2019 - 07.2020
Baker
Carlo’s Bakeshop
06.2018 - 07.2019
Sales Associate
Frost Cupcake Shop
03.2014 - 07.2018
Associates Baking And Pastry Arrs - Baking And Pastry Arts
The Art Institute of Dallas
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