Allyson Kidd
Kohls Department Store/Sephora
Lock Haven,PA
1
Certification
17
years of professional experience
Results-driven professional with extensive experience in retail management and optical services. Skilled in employee training, task delegation, and operational efficiency, contributing to increased sales and a positive work environment.
Work History
Department Supervisor
6 Years 4 Months- Supervised daily operations to ensure optimal customer service and efficient workflow.
- Trained and mentored team members on product knowledge and sales techniques.
- Implemented inventory management strategies to minimize stock discrepancies.
- Collaborated with management to develop promotional displays that increased customer engagement.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction ratings.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 4 employees, delegated tasks and held each employee accountable for completing assignments.
- Handled cash register, returns, and refunds.
- Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferencesss
Lead Optician
11 Years 1 Month- Led optical team in delivering exceptional patient care and personalized eyewear solutions.
- Collaborated with ophthalmologists to coordinate patient treatment plans and ensure optimal outcomes.
- Developed training programs for new opticians to enhance skills and operational efficiency.
- Collaborated with EyeDoctor to coordinate patient treatment plans and ensure optimal outcomes.
- Spearheaded community outreach initiatives to promote eye health awareness and brand visibility.
- Enhanced customer satisfaction by providing personalized optical solutions and exceptional service.
- Regularly attended industry conferences and seminars to stay current on the latest trends and advancements in optical technology, ensuring patients received cutting-edge care.
- Increased sales of premium lenses by educating customers on the benefits and features of advanced lens technology.
Education
High School Diploma
Skills
Customer service
Customer relations
Issue resolution
Problem resolution
Client relations
Leadership skills
Team engagement
Performance evaluation
Workplace safety
Accomplishments
- Supervised team of 4 staff members.
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Department Supervisor
Kohls Department Store/Sephora
11.2019 - 03.2026Read More
Lead Optician
Brandt Eyecare
03.2009 - 04.2020Read More
Colonia High School
High School Diploma
Read More