Allyson Lancour
MANISTIQUE,MI
Summary
Dynamic and empathetic professional with a proven track record in customer service and child supervision, notably at Dr. Shelly D. Baker. Excelled in enhancing customer satisfaction and streamlining paperwork processes. Demonstrates exceptional problem resolution skills and a commitment to safety and emotional development, ensuring a positive impact in fast-paced environments.
Overview
8
8
years of professional experience
Work History
OPTICIAN
DR. SHELLY D. BAKER
Manistique, MI
03.2023 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
DAYCAMP VOLUNTEER/FOOD SERVICE
SCHOOLCRAFT CO FAIR ASSOCIATION
Manistique, MI
06.2020 - 08.2022
- Collaborated with fellow volunteers to plan special events and themed days that added excitement to the overall program.
- Developed strong relationships with campers, fostering a sense of community within the day camp setting.
- Ensured safety during outdoor activities by closely supervising campers at all times and adhering to established guidelines.
- Supported camp staff in maintaining a safe and fun environment for all campers throughout the day.
- Assisted with daily setup and cleanup of camp facilities, ensuring an organized and efficient operation.
- Led arts and crafts sessions, encouraging creativity while teaching new skills to diverse groups of campers.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Paraprofessional
Manistique Area Schools
Manistique, MI
10.2019 - 06.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Helped teachers manage bus loading and unloading.
- Graded and provided feedback on assignments.
Home Daycare Provider
SELF
Manistique, MI
06.2016 - 10.2019
- Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Streamlined administrative tasks such as enrollment paperwork processing resulting in efficiency improvements.
- Treated basic first aid needs such as cleaning and bandaging minor cuts.
- Taught children to organize toys, wash hands, and share by leading by example.
- Administered nutritious meals and snacks to promote healthy eating habits in children.
- Implemented conflict resolution techniques promoting peaceable resolutions among peers during disagreements.
- Balanced children's days between play, instruction, and rest with well-designed schedules.
- Kept children safe and secure in different environments with diligent monitoring and effective management strategies.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Provided consistent emotional support through active listening, empathy, and encouragement during challenging situations or transitions.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
Education
LICENSE OF COSMETOLOGY -
RENASSIANCE ACADEMY OF BEAUTY
Escanaba, MI08.2004
High School Diploma -
BIG BAY DE NOC
COOKS MI05.2003
Skills
- Customer Service
- Computer Skills
- Problem Resolution
- Customer satisfaction measurement
- Computer Proficiency
- Scheduling
- Follow-up skills
- Paperwork Processing
- Appointment Scheduling
- Child Supervision
- CPR training
- Patience and Empathy
- Positive Reinforcement
- Safety understanding
- Behavior management techniques
- Emotional development
Timeline
OPTICIAN
DR. SHELLY D. BAKER
03.2023 - Current
DAYCAMP VOLUNTEER/FOOD SERVICE
SCHOOLCRAFT CO FAIR ASSOCIATION
06.2020 - 08.2022
Paraprofessional
Manistique Area Schools
10.2019 - 06.2022
Home Daycare Provider
SELF
06.2016 - 10.2019
LICENSE OF COSMETOLOGY -
RENASSIANCE ACADEMY OF BEAUTY
High School Diploma -
BIG BAY DE NOC