Allyson Mitchell
Huntsville
Summary
Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Overview
2
2
years of professional experience
Work History
Crew Member
KFC Restaurant
Huntsville
12.2024 - Current
- Prepared and cooked food items following KFC's standards and safety guidelines.
- Assisted customers with orders, ensuring a positive dining experience.
- Operated kitchen equipment, maintaining cleanliness and efficiency throughout shifts.
- Handled cash transactions accurately at the front register.
- Maintained inventory levels by restocking supplies and notifying management of shortages.
- Cleaned work areas and equipment to uphold KFC's hygiene standards.
Shift Manager
McDonald's
Rock Hill
01.2024 - 11.2024
- Supervised team members during peak hours to ensure efficient service delivery.
- Managed inventory levels and facilitated timely restocking of supplies.
- Trained new employees on operational procedures and customer service standards.
- Monitored cash handling processes for accuracy and security compliance.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Communicated with other shift managers to facilitate continuum of customer service.
- Assisted in resolving escalated customer service issues in a timely manner.
Outbound Call Center Agent
RCA
Lake Mary
02.2023 - 01.2024
- Conducted outbound calls to engage potential customers and gather information.
- Utilized CRM software to document customer interactions and update records.
- Collaborated with team members to develop effective communication strategies.
- Resolved customer issues through effective problem-solving techniques during calls.
- Demonstrated ability to multi-task while speaking with customers on the phone.
- Seized opportunities to upsell new product offerings to current customers and coached team to upsell.
- Refined and demonstrated excellent listening skills, asked probing questions, understood concerns, and overcame objections.
Education
GED -
Central Piedmont Community College
Charlotte, NC01-2017
Skills
- Food preparation
- Cash handling
- Customer service
- Inventory management
- Communication skills
- Problem solving
- Interactive communication skills
- Safe food handling
- Point-of-sale transactions
- Initiative and Self-motivation
- Basic math
- Verbal and written communication
References
References available upon request.
Timeline
Crew Member
KFC Restaurant
12.2024 - Current
Shift Manager
McDonald's
01.2024 - 11.2024
Outbound Call Center Agent
RCA
02.2023 - 01.2024
GED -
Central Piedmont Community College