Allyson Peconga

Jimmy John's

Warsaw, IN

07.2022 - 07.2024

Implemented new policies designed to improve efficiency within the store.
Resolved customer complaints in a timely manner.
Identified areas needing improvement in store operations and developed solutions accordingly.
Monitored cash register transactions to ensure accuracy of funds received.
Provided feedback to management regarding employee performance issues or concerns.
Inspected merchandise on display to ensure quality standards were met.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Resolved customer inquiries and complaints requiring management-level escalation.
Recruited and trained new employees to meet job requirements.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Reviewed completed work to verify consistency, quality, and conformance.
Delegated work to staff, setting priorities and goals.
Assigned work and monitored performance of project personnel.
Directed daily operations, including scheduling and customer service.
Resolved customer complaints in an effective manner.
Ensured compliance with safety regulations while administering disciplinary action when necessary.
Developed effective strategies to increase customer satisfaction ratings.
Supervised employees in all aspects of job performance by providing guidance and direction.

Summary