Allyson Rios
Rancho Santa Margarita,CA
Summary
Professional healthcare worker with 10 years experience in drawing blood and handling specimens. Ambitious and driven employee wishing to expand healthcare expertise into cardiology as an ECG Technician. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Utilized EPIC system proficiency and venipuncture expertise to enhance patient care and satisfaction. Demonstrates meticulous attention to detail and superior time management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Office Representative
Providence Mission Hospital
Mission Heritage Medical Group
03.2024 - Current
- Supported continuity of care by recording accurate patient information during intake sessions and updating electronic health records accordingly.
- Contributed to the practice's growth by consistently going above and beyond in all areas of responsibility, earning recognition from management for exceptional performance.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and check-in procedures.
- Facilitated smooth communication between patients and healthcare providers, effectively acting as a liaison for both parties.
- Improved accuracy in insurance verification, resulting in reduced claims denials and faster reimbursements.
- Effectively managed high-stress situations while maintaining professionalism under pressure, ensuring a positive experience for both patients and staff.
- Assisted physicians with timely completion of paperwork, allowing them to focus on providing quality patient care.
- Coordinated referrals to specialists, ensuring patients received the appropriate care in a timely manner.
- Ensured compliance with HIPAA regulations through diligent management of confidential patient information.
Phlebotomist
Providence Mission Hospital
Mission Viejo
12.2015 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
Education
ECG Technician - ECG Technician
MedCerts
01-2024
CPT I - Phlebotomy
Phlebotomy Training Specialist
01-2017
Associate of Science -
Irvine Valley College
Irvine, CA01-1998
Skills
- Time management expertise
- Meticulously detail orientated
- Ability to pivot and adapt
- Medical terminology proficiency
- Patient care coordination
- Venipuncture expertise
- EPIC knowledge and proficiency
Certification
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Licensed Phlebotomist - California Department of Health Services.
- Certified EKG Technician (CET) - National Health Career Association.
Timeline
Medical Office Representative
Providence Mission Hospital
03.2024 - Current
Phlebotomist
Providence Mission Hospital
12.2015 - Current
ECG Technician - ECG Technician
MedCerts
CPT I - Phlebotomy
Phlebotomy Training Specialist
Associate of Science -
Irvine Valley College