Allyson Shoults
Fulton
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
United implant dentistry
Cicero
06.2025 - Current
- Greeted visitors and directed them to appropriate departments.
- Managed multi-line phone system and routed calls efficiently.
- Scheduled appointments and maintained calendar for office staff.
- Maintained a clean and organized reception area for visitors.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Dispatch Clerk
United States Postal Service, USPS
Fulton
05.2022 - 06.2024
- Coordinated daily dispatch operations for timely mail delivery within designated areas.
- Monitored and tracked mail shipments using automated tracking systems.
- Organized incoming and outgoing mail to optimize processing efficiency.
- Communicated with postal staff to resolve delivery issues and enhance service quality.
- Maintained accurate records of mail volumes and dispatch schedules.
Rural Carrier Associate
United States Postal Service
Fulton
08.2021 - 05.2022
- Delivered mail and packages to rural customers efficiently.
- Sorted and prepared mail for delivery routes daily.
- Operated postal vehicles safely during deliveries.
- Maintained accurate records of delivered items and customer requests.
- Monitored vehicle maintenance needs for safe operation.
- Ensured compliance with postal regulations and safety standards consistently.
- Drove vehicle and delivered mail to rural locations.
- Collected mail from customers and brought back to facility for processing and sorting.
Inventory Associate
WIS INTERNATIONAL
05.2021 - 08.2021
- Precisely recording each and every item in various retail locations, ensuring each item is accounted for.
Key Holder
Real Deals Dollar Store
09.2020 - 05.2021
- Responsible for opening and closing the store, handling operational procedures, assisting cashiers, providing customer service, supervising cleaning procedures, setting alarms, and keeping entry areas clean and organized.
Customer Service Representative
Pit Stop Convenience Store
03.2019 - 10.2019
- Responsible for operating cash register, restocking inventory and keeping the store clean.
Education
HIGH SCHOOL DIPLOMA -
HANNIBAL HIGH SCHOOL
Skills
- Customer Service
- Cash Handling
- Merchandising
- Inventory Control
- Sales
- RF Scanner
- Driving
- Stocking
- Cash Register
- Multi-line phone management
- Appointment scheduling
- Data entry
- Customer service
- Payment processing
- Mail coordination
- Record keeping
- Inventory management
- Conflict resolution
- Time management
- Effective communication
- Attention to detail
- Problem solving
- Organization skills
- Professional demeanor
- Visitor registration
- Call routing
- Guest relations
- Call forwarding
- Mail handling
- Telephone etiquette
- Scheduling
- Email correspondence
- Listening skills
- Work prioritization
- Multi-line telephone systems
- Filing and sorting
Timeline
Front Desk Receptionist
United implant dentistry
06.2025 - Current
Dispatch Clerk
United States Postal Service, USPS
05.2022 - 06.2024
Rural Carrier Associate
United States Postal Service
08.2021 - 05.2022
Inventory Associate
WIS INTERNATIONAL
05.2021 - 08.2021
Key Holder
Real Deals Dollar Store
09.2020 - 05.2021
Customer Service Representative
Pit Stop Convenience Store
03.2019 - 10.2019
HIGH SCHOOL DIPLOMA -
HANNIBAL HIGH SCHOOL