Dependable early-career professional with experience in classroom support and customer service. Strong in communication, organization, and adaptability, with a focus on keeping operations smooth and supporting students and customers with care.
Work History
Substitute Teacher
3 Months
ESS | 08.2026 - Current
Follow lesson plans, maintaining instructional continuity across diverse classrooms
Adapted instruction quickly for varying grade levels, subjects, and student needs
Implemented lesson plans, maintaining instructional continuity across diverse classrooms
Documented attendance, assignments, and classroom incidents for teacher follow-up
Taking care of the students and taking leadership in the classroom
Striving for the students to have a great education and guiding , teaching , encourage them during the school hours
Customer Service Representative
3 Years 5 Months
Walmart | 06.2023 - Current
Resolved customer inquiries about orders, returns, and product availability, ensuring accurate information and positive customer experiences.
Processed returns, exchanges, and order adjustments while following company policies and transaction procedures.
Answered phones, confirmed bookings, and communicated special requests clearly to appropriate staff.
Updated customer records and service logs for clear issue tracking.
Improved front-desk workflow by organizing priorities and reducing customer wait times.
Maintained a clean and organized workspace, promoting the professional image of the company.
Maximized productivity using effective time management techniques while maintaining high-quality service standards.
Maintained organized records, files, and confidential administrative information.
Supported front-desk operations by greeting visitors and handling incoming calls.
Demonstrated flexibility in adapting to changing priorities while maintaining a high level of productivity and accuracy.
Money Services Clerk
3 Years 5 Months
Walmart | 06.2023 - Current
Greet customers as they approach the desk , welcoming them with a comforting smile and pleasant and professional posture ready to serve them .
Greeted guests promptly, set service expectations, and managed high-volume arrival periods with professionalism.
Processed cash advances, bill payments, and money orders with strict accuracy.
Verified customer identification for check cashing and money transfer transactions.
Guided customers through refund, payment, and money service procedures.
Utilized strong communication skills to relay complex financial concepts clearly to customers without specialized knowledge or experience in finance matters.
Trained new employees on proper cash routines, procedures, and requirements.
Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Chick-fil-A Team Member
1 Year 1 Month
Chick Fil A | 04.2022 - 05.2023
Delivered friendly guest service while taking accurate orders and resolving concerns promptly.
Supported drive-thru flow by assembling orders quickly and coordinating with kitchen staff.
Handled cash and operated POS system to process payments and maintain order accuracy For example , cash, credit , debit , gift cards .
Greeted the guests as they came into the establishment with great and amazing customer service ready to serve them
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
High School Diploma
Columbia High School | Lake City FL | 06-2023
Senior year of High school , attended these two courses
Relevant Coursework: Business Management 2 full school years
Professional Development: Office Aide ] 1 year full school year exploring an office environment and assisting school staff